Senior Product Specialist

DKSH; Penang; On-site; MYR 40,000 - 50,000; Full time

Job summary

A leading healthcare company is seeking a passionate individual to manage the Hospital and GP channel for ethical products in Penang, Malaysia. The role includes supporting the Sales Manager, preparing quotations, and conducting product demonstrations. Candidates should possess a degree in a Science or Medical-related field, have strong sales, communication, and negotiation skills, and be willing to travel for work. The position promises a dynamic environment focused on performance and customer satisfaction.

Qualifications

• Minimum one year experience in a similar role.
• Clear understanding of industry, market, and selling skills.
• Willingness to travel outstation.

Responsibilities

• Manage day-to-day operating expenditures and budgets.
• Implement action plans to achieve sales targets.
• Conduct customer visits and product demonstrations.
• Prepare quotation and pricing according to company policies.
• Track sales data and maintain customer relationship databases.

Skills

Customer relationship management

Sales tracking

Communication skills

Negotiation skills

Office productivity tools

Education

Degree in Science or Medical-related discipline

Tools

Excel

Word

PowerPoint

Job description

Job Summary

The incumbent works closely with the Sales Manager in managing the Hospital and/or GP channel for ethical products.

General Responsibilities

• Support superior in managing day‑to‑day operating expenditures against operating budgets to ensure efficient usage of resources.
• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

Functional Skills And Knowledge

• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken.

Education

Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.