Product Specialist

DKSH Group; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH Group is seeking a Product Specialist to drive sales growth and manage key pharmacy accounts in the Johor Bahru region. You will focus on meeting sales targets, expanding customer relationships, and executing promotional activities to improve in-market execution.

The role requires 1–2 years of sales experience in healthcare or related sectors, plus strong communication and negotiation skills. Travel within the territory is expected.

Qualifications

• 1–2 years of sales experience, preferably in healthcare, pharmacy, FMCG or OTC channel.
• Strong communication and negotiation skills.
• Willingness to travel within assigned territory.

Responsibilities

• Drive sales growth and manage key pharmacy accounts.
• Execute promotional initiatives and ensure in-market execution.
• Call/visit customers to solicit orders, demonstrations and quotations.
• Prepare quotations and terms in line with company policy.
• Maintain CRM data and track sales KPIs.
• Collaborate with internal teams to ensure timely delivery.

Skills

Sales

Communication

Negotiation

Interpersonal skills

Territory planning

Education

Diploma or Degree in Science/Business or related field

Tools

Microsoft Office

Job description

Title: Product Specialist

Location: Johor Bahru, MY, MY

Global Business Unit: HEC

Job Function: Sales

Requisition Number: 240365

Description:

About The Role

The Product Specialist is responsible for driving sales growth and managing key pharmacy accounts within the assigned territory. This role focuses on achieving sales targets, strengthening customer relationships, executing promotional initiatives, and ensuring excellent in-market execution.

What You Will Deliver

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

What You Bring

• Diploma or Degree in any discipline (Science, Business, or related field preferred).
• Minimum 1–2 years of sales experience, preferably in healthcare, pharmacy, FMCG or OTC channel.
• Basic understanding of pharmacy operations, market trends, and competitor landscape.
• Strong communication, negotiation, and interpersonal skills.
• Self-driven, disciplined, and results-oriented with good territory planning skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Good command of English, both written and spoken.
• Willing to travel and cover multiple areas within assigned territory.

Why Join DKSH