Product Specialist

DKSH; Sabah; On-site; MYR 36,000 - 60,000; Full time

Job summary

DKSH Malaysia is seeking a Sales Executive to support the Optical business. The incumbent works closely with the Sales Manager in managing the Optical related channel, handing contract lenses products.

You will perform field sales activities, demo products, prepare quotations, track KPIs, and coordinate with internal teams to ensure timely delivery and customer satisfaction. Candidates should have a degree in a science or medical-related discipline and at least one year of relevant experience,

Qualifications

• Degree or professional qualification in science- or medical-related discipline.
• Minimum of 1 year experience in a similar role.
• Strong command of English, written and spoken.

Responsibilities

• Assist in planning and implementing optical sales plans to achieve targets.
• Call on existing and prospective customers to solicit orders and provide quotations.
• Demonstrate products and highlight features and benefits.
• Prepare quotations, tender prices, delivery terms in line with company policy.
• Record sales and customer data, and track KPIs and progress against plans.
• Coordinate with internal teams to ensure timely delivery and installation of products.
• Maintain strong relationships with key customers and support after-sales activities.

Skills

Sales skills

Negotiation

Communication

MS Office

Education

Science/Medical degree

Job description

Job Summary

The incumbent works closely with the Sales Manager in managing the Optical related channel, handing contract lenses products.

General Responsibilities

• Provide input to optical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

Functional Skills And Knowledge

• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken.

Education

Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.