Procurement Customer Service Executive

NYS International Freight Sdn Bhd; Klang City, Port Klang; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Attractive salary package

Supportive and friendly working enviro

Exposure to international logistics

Learning and development opportunities

Job summary

NYS International Freight Sdn Bhd in Malaysia is seeking a proactive Procurement Executive to join our growing logistics team and support both procurement and customer service for local and overseas customers and agents. You will handle inquiries, source competitive rates, and coordinate with carriers to ensure smooth operations.

Ideal candidates have experience in freight forwarding or logistics, strong English communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in freight forwarding/logistics/transportation industry is an advantage.
• Good communication and interpersonal skills.
• Able to multitask and work under pressure.
• Responsible, proactive, and team-oriented.
• Good command of English (additional languages are an advantage).
• Proficient in Microsoft Office applications.

Responsibilities

• Handle inquiries from local and overseas customers and agents
• Follow up on sales leads, quotations, and customer requests
• Coordinate closely with carriers, overseas agents, and internal departments
• Source competitive freight and shipping rates
• Prepare and send quotations promptly
• Build and maintain strong relationships with customers and business partners
• Monitor shipment updates and ensure smooth communication
• Maintain customer and prospect databases
• Stay updated on market trends and industry developments

Skills

Communication skills

Multitasking

Teamwork

English proficiency

Tools

Microsoft Office

Job description

Join our growing logistics team and build your career in the exciting world of international freight forwarding. We are looking for motivated and energetic individuals to support both our Procurement and Customer Service operations for local and overseas customers and agents. If you enjoy communication, coordination, and working in a fast-paced environment — we want to hear from you!

Key responsibilities

Procurement Executive:

• Handle inquiries from local and overseas customers and agents
• Follow up on sales leads, quotations, and customer requests
• Coordinate closely with carriers, overseas agents, and internal departments
• Source competitive freight and shipping rates
• Prepare and send quotations promptly
• Build and maintain strong relationships with customers and business partners
• Monitor shipment updates and ensure smooth communication
• Maintain customer and prospect databases
• Stay updated on market trends and industry developments

About you

• Experience in freight forwarding/logistics/transportation industry is an advantage
• Good communication and interpersonal skills
• Able to multitask and work under pressure
• Responsible, proactive, and team-oriented
• Good command of English (additional languages are an advantage)
• Proficient in Microsoft Office applications

• Attractive salary package
• Supportive and friendly working environment
• Exposure to international logistics operations
• Learning and development opportunities

Logistics, Freight & Delivery Services 11-50 employees

NYS was established in 1993 with a total logistics solutions provider based in Port Klang. With 30 years of experience in various sectors of the maritime transport industry, NYS provides freights services covering sea, air and land.

Expanding our portfolio beyond our freight services, NYS also offers all-rounded logistics support services such as project handling, warehousing, barging and wide range of value-added services to provide our clients with quality service and the ease of convenience.

What can I earn as a Customer Service Executive