Freight Forwarder - Customer Services Executive

SBS Total Logistics (Malaysia) Sdn Bhd; George Town; On-site; MYR 39,000 - 61,000; Full time

Job summary

SBS Total Logistics (Malaysia) Sdn Bhd is seeking a responsible Customer Service Executive/Officer to coordinate shipments and fulfill customers’ requirements. You will represent the company professionally and ensure an exceptionally high standard of service to boost customer satisfaction.

The role involves coordinating import/export shipments, preparing declarations, handling inquiries, supporting sales, invoicing, and arranging insurance.

Qualifications

• Minimum 2 years’ experience in Customer Service (Freight Forwarding Industry preferred).
• Ability to handle Cross Trade Shipment.
• Excellent communication and customer service skills.
• Strong teamwork and collaboration with colleagues.

Responsibilities

• Coordinate all import and export shipments based on allocation.
• Prepare permit declarations (Pure CO, Permit with CO, Permit for Export/Import/Air).
• Attend daily customer inquiries and provide order/delivery status updates.
• Handle incoming calls to ensure customer satisfaction.
• Work with sales to provide pre-and post-sales support.
• Ensure timely and accurate client invoicing and billings.
• Arrange insurance and claims for customers.
• Draft and issue quotations to customers.
• Perform ad-hoc duties as assigned by management.

Skills

Customer service

Communication

Teamwork

Job description

We are looking for a responsible Customer Service Executive / Officer to coordinate all shipments and fulfill customers’ requirements. You will represent our company in a professional and ensure exceptionally high standard of service is being delivered to increase our customer satisfaction.

Job Description:

Responsible for coordinating all import and export shipments based on allocation

Preparation of permit declaration (Pure CO, Permit with CO, Permit for Export/Import/Air)

Ensure daily customers’ enquiries are attended to and not limited to order and delivery status

Handling incoming calls with the intent of providing customer satisfaction

Work in conjunction with sales representatives to provide pre-and / post-sales support

Ensure timely and accurately client invoicing and billings to customers

Purchase of insurance and arrange any insurance claim for customer

Responsible to draft and issue quotation to potential and existing customer

Any other ad-hoc duties task by manager

Requirements:

Minimum 2-years’ experience in Customer Service (Freight Forwarding Industry preferred)

Ability to handle Cross Trade Shipment

Opportunity to work closely with our Singapore operations team, gaining international exposure

Career advancement and growth opportunities within the company

Supportive and collaborative work environment

On-the-job training provided to enhance knowledge in freight forwarding and logistics

Friendly and Customer Service Driven

A Team Player

Good communication and customer service skills

5-day work week

What can I earn as a Customer Service Executive