Freight Operations & Customer Support

Lewis Personnel Management; Johor; On-site; MYR 42,000 - 45,000; Full time

Benefits offered by this job

Medical Benefits

Performance Bonus

Job summary

Lewis Personnel Management seeks a Customer Service / Freight Operations Executive in Johor, Malaysia, on a 24-month renewable contract with a 2:00 PM – 11:00 PM schedule. You will handle customer inquiries, coordinate delivery arrangements, and support daily freight operations in a logistics-focused role.

Requirements include a Bachelor's or Diploma in Business, Logistics, or related field, 2–3 years in logistics, fluency in English and Mandarin, and strong MS Office skills.

Qualifications

• Bachelor's degree or Diploma in Business Administration, Logistics, Supply Chain Management, or a related field.
• 2-3 years of experience in customer service, freight forwarding, shipping, or logistics.
• Experience in time-critical logistics or international freight operations is an advantage.
• Fluent in English and Mandarin with good written and verbal communication skills.
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Good communication, interpersonal, and coordination skills.
• Organized, detail-oriented, able to handle multiple tasks independently.
• Willing to travel when required.
• A valid driver's license and personal transportation are preferred.

Responsibilities

• Respond to customer inquiries regarding shipments, deliveries, and logistics concerns.
• Prepare and provide shipping quotations based on customer requirements.
• Track and monitor shipments and provide timely updates on delivery status.
• Coordinate with freight forwarders, shipping agents, vendors, and other logistics partners.
• Follow up on delayed shipments and assist in resolving delivery issues.
• Assist with billing, invoice preparation, and customer registration.
• Prepare and maintain shipping records and related documentation.
• Coordinate with regional operations and headquarters teams to ensure smooth freight operations.
• Provide administrative and operational support for logistics activities.

Skills

English and Mandarin

MS Office

Education

Bachelor's or Diploma in Business/Logistics

Tools

Excel

Word

PowerPoint

Job description

Location: Johor, Malaysia
Employment Type: 24-Month Renewable Contract
Schedule: 2:00 PM – 11:00 PM
Salary: RM 3,800–4,000/month + Medical Benefits and Bonus

Who We Are

We are working with an established international logistics solutions provider specializing in time-critical shipments and freight services. The company works with clients and logistics partners across different markets to ensure efficient coordination and timely delivery of shipments.

About the Role

We are looking for a Customer Service / Freight Operations Executive to handle customer inquiries, monitor shipments, coordinate delivery arrangements, and support daily freight operations. The ideal candidate has good communication skills and experience in freight forwarding, shipping, or logistics.

Key Responsibilities

Respond to customer inquiries regarding shipments, deliveries, and logistics concerns.

Prepare and provide shipping quotations based on customer requirements.

Track and monitor shipments and provide timely updates on delivery status.

Coordinate with freight forwarders, shipping agents, vendors, and other logistics partners.

Follow up on delayed shipments and assist in resolving delivery issues.

Assist with billing, invoice preparation, and customer registration.

Prepare and maintain shipping records and related documentation.

Coordinate with regional operations and headquarters teams to ensure smooth freight operations.

Provide administrative and operational support for logistics activities.

About You

Bachelor's degree or Diploma in Business Administration, Logistics, Supply Chain Management, or a related field.

2-3 years of experience in customer service, freight forwarding, shipping, or logistics is preferred.

Experience in time-critical logistics or international freight operations is an advantage.

Fluent in both English and Mandarin, with good written and verbal communication skills.

Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.

Good communication, interpersonal, and coordination skills.

Organized, detail-oriented, and able to handle multiple tasks independently.

Willing to travel when required.

A valid driver's license and personal transportation are preferred.

Medical Benefits

Performance Bonus

24-Month Renewable Contract