Freight Forwarder - Customer Services Executive - Immediate Hiring!

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Klang City, Port Klang; On-site; MYR 40,000 - 60,000; Full time

Job summary

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. is seeking a responsible Customer Service Executive / Officer to coordinate all shipments and fulfill customers' requirements.

You will represent our company professionally and ensure a high standard of service to boost customer satisfaction. Role requires at least 2 years in Customer Service (freight forwarding preferred), ability to handle cross trade shipments, and strong communication skills.

Qualifications

• Minimum 2 years' experience in Customer Service (Freight Forwarding Industry preferred).
• Ability to handle Cross Trade Shipment.
• Friendly and Customer Service Driven.
• A Team Player.
• Good communication and customer service skills.

Responsibilities

• Coordinate all import and export shipments based on allocation.
• Prepare permit declarations (Pure CO, Permit with CO, Permit for Export/Import/Air).
• Ensure daily customers' enquiries are attended to, including order and delivery status.
• Handle incoming calls with the intent of providing customer satisfaction.
• Work in conjunction with sales representatives to provide pre- and post-sales support.
• Ensure timely and accurate client invoicing and billings to customers.
• Purchase insurance and arrange insurance claims for customers.
• Draft and issue quotations to potential and existing customers.
• Perform ad-hoc duties as assigned by manager.

Job description

We are looking for a responsible Customer Service Executive / Officer to coordinate all shipments and fulfill customers' requirements. You will represent our company in a professional manner and ensure exceptionally high standard of service is being delivered to increase our customer satisfaction.

Key responsibilities

Coordinate all import and export shipments based on allocation

Prepare permit declarations (Pure CO, Permit with CO, Permit for Export/Import/Air)

Ensure daily customers' enquiries are attended to, including order and delivery status

Handle incoming calls with the intent of providing customer satisfaction

Work in conjunction with sales representatives to provide pre- and post-sales support

Ensure timely and accurate client invoicing and billings to customers

Purchase insurance and arrange insurance claims for customers

Draft and issue quotations to potential and existing customers

Perform ad-hoc duties as assigned by manager

About you

Minimum 2 years' experience in Customer Service (Freight Forwarding Industry preferred)

Ability to handle Cross Trade Shipment

Friendly and Customer Service Driven

A Team Player

Good communication and customer service skills

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Executive?
• Do you have Import & Export Logistics experience?
• How many years of experience do you have in the Freight Forwarding Industry?
• How much notice are you required to give your current employer?
• How would you rate your Mandarin language skills?

What can I earn as a Customer Service Executive