Process Management - Analytics & Planning

OCBC Group; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

OCBC Group in Malaysia seeks a Process Management Specialist to streamline operations, identify automation opportunities, and drive improvements across business processes. You will design changes with stakeholders, document processes, and collaborate with IT to ensure seamless system integration.

The role requires strong analytical skills, effective communication, and hands-on experience with process mapping and Lean/Six Sigma methodologies.

Qualifications

• Degree in Business Administration, Operations Management, or related field.
• At least 3 years of experience in process management or operations.
• Proven track record of process improvement and implementation.
• Strong analytical and problem-solving skills with creative thinking.
• Excellent communication and stakeholder influence abilities.
• Experience with process mapping tools and techniques (Lean, Six Sigma).

Responsibilities

• Analyze business processes to identify improvement and automation opportunities.
• Design and implement process changes with stakeholders to ensure smooth transitions.
• Develop and maintain process documentation including maps, procedures, and guidelines.
• Collaborate with IT teams to implement system changes and ensure seamless integration with existing systems.
• Monitor process performance and identify areas for further improvement.

Skills

Process improvement

Lean Six Sigma

Process mapping

Stakeholder management

Analytical thinking

Communication

Education

Bachelor's degree in Business Administration or Operations Management

Tools

Lean

Six Sigma

Job description

Process Management Specialist Why Join Imagine being part of a team that streamlines processes, boosts efficiency, and drives business growth. As a Process Management Specialist at OCBC, you'll play a key role in transforming our operations and making a real impact on our customers' lives. You'll have the opportunity to work on exciting projects, collaborate with various teams, and develop your skills in a dynamic environment. How you succeed To excel in this role, you'll need to be a process improvement expert who can analyze complex workflows, identify areas for improvement, and implement effective solutions. You'll work closely with stakeholders to understand their needs, design and implement process changes, and monitor their impact. Your ability to communicate complex ideas simply and influence others will be crucial to your success. What you do - Analyze business processes to identify areas for improvement and opportunities for automation - Design and implement process changes, working closely with stakeholders to ensure smooth transitions - Develop and maintain process documentation, including process maps, procedures, and guidelines - Collaborate with IT teams to implement system changes and ensure seamless integration with existing systems - Monitor and report on process performance, identifying areas for further improvement Who We Are As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.# Who you are - A degree in Business Administration, Operations Management, or a related field - At least 3 years of experience in process management, operations, or a related field - Proven track record of process improvement and implementation - Strong analytical and problem-solving skills, with the ability to think creatively - Excellent communication and interpersonal skills, with the ability to influence stakeholders - Experience with process mapping tools and techniques, such as Lean or Six Sigma# # **What we offer:**Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.