Problem Manager

Randstad; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment firm is looking for a Problem Manager based in Kuala Lumpur. This permanent position involves optimizing IT resources for cost efficiency and ensuring reliability of critical services. You will lead root cause analysis for recurring incidents and drive continuous service improvement through ITIL best practices. A Bachelor’s degree and expertise in performance metrics are essential. The role offers a flexible, hybrid working environment and performance bonuses.

Benefits

Flexible & hybrid working environment

Performance bonuses

Qualifications

• Expert in Capacity, Availability, and Problem Management.
• Strong skills in performance metrics and reporting.
• Proven ability to lead root cause analysis (RCA).

Responsibilities

• Forecast resource needs and optimize IT utilization for cost efficiency.
• Define, measure, and enforce reliability targets for all critical services.
• Lead root cause analysis (RCA) and ensure permanent fixes for recurring incidents.
• Track KPIs, produce performance dashboards, and advise IT leadership on trends.
• Champion ITIL best practices and drive cross-team collaboration for continuous service improvement.

Skills

Capacity Management

Availability Management

Problem Management

Performance Metrics

ServiceNow

Strong Communication

Education

Bachelor Degree

Job description

Job Details

• Job Title: Problem Manager
• Location: Kuala Lumpur
• Salary: RM12,000 - RM15,000
• Employment: Permanent Position
• Benefits:
  • Flexible & hybrid working environment
  • Performance bonuses

Responsibilities

• Forecast resource needs and optimize IT utilization for cost efficiency.
• Define, measure, and enforce reliability targets for all critical services.
• Problem Management: Lead root cause analysis (RCA) and ensure permanent fixes for recurring incidents.
• Track KPIs, produce performance dashboards, and advise IT leadership on trends.
• Champion ITIL best practices and drive cross-team collaboration for continuous service improvement.

Skills and Experience Required

• Expert in Capacity, Availability, and Problem Management.
• Strong skills in performance metrics and reporting.
• Proven ability to lead root cause analysis (RCA).
• Experienced with ITSM platforms (ServiceNow) and strong communication.

Qualifications

• Education: Bachelor Degree