Pre-Sales Customer Service Representative

SUN GATE CREDIT SDN BHD; Kuala Lumpur; On-site; MYR 22,000 - 36,000; Full time

Job summary

SUN GATE CREDIT SDN BHD is seeking a Sales Officer to source and acquire new customers through digital platforms and referrals. You will promote loan packages, assist with applications, and ensure proper documentation and compliance.

You will build strong customer relationships, respond to enquiries, and support branch operations in a fast-paced environment. Fresh graduates are welcome to apply with a sales orientation.

Qualifications

• Minimum SPM/ Diploma/ Degree in Business, Finance, or related field.
• Fresh graduates are encouraged to apply; relevant sales experience is an advantage.
• Good communication and interpersonal skills.
• Sales-driven, customer-oriented and result-focused.
• Basic knowledge of financial products or lending practices is an added advantage.
• Computer literate with good data entry skills.
• Able to work independently and as part of a team.
• Willing to learn and adapt in a fast-paced environment.

Responsibilities

• Source and acquire new customers through digital platforms, referrals, and other sales channels.
• Promote and recommend suitable loan packages, including tele-sales for new and existing customers.
• Assist customers with loan applications, agreement signing, and submission of required documents.
• Build and maintain strong customer relationships through professional and timely communication.
• Respond promptly to customer enquiries and provide support on account-related matters.
• Perform data entry, documentation, and system updates accurately.
• Monitor customers' repayment status and follow up on overdue accounts.
• Assist in basic credit assessment, verification of customer information, and reporting to superior.
• Ensure proper filing, record-keeping, and adherence to company procedures.
• Support branch operations, including general housekeeping and administrative tasks.
• Carry out ad hoc duties as assigned by superior.

Skills

Communication skills

Sales orientation

Customer service

Teamwork

Education

Business/Finance degree or related

Tools

Computer literacy

Data entry

Job description

• Source and acquire new customers through digital platforms, referrals, and other sales channels.
• Promote and recommend suitable loan packages, including tele-sales for new and existing customers.
• Assist customers with loan applications, agreement signing, and submission of required documents.
• Build and maintain strong customer relationships through professional and timely communication.
• Respond promptly to customer enquiries and provide support on account-related matters.
• Perform data entry, documentation, and system updates accurately.
• Monitor customers' repayment status and follow up on overdue accounts.
• Assist in basic credit assessment, verification of customer information, and reporting to superior.
• Ensure proper filing, record-keeping, and adherence to company procedures.
• Support branch operations, including general housekeeping and administrative tasks.
• Carry out ad hoc duties as assigned by superior.

Job Requirements

• Minimum SPM / Diploma / Degree in Business, Finance, or related field.
• Fresh graduates are encouraged to apply; relevant sales experience is an advantage.
• Good communication and interpersonal skills.
• Sales-driven, customer-oriented, and result-focused.
• Basic knowledge of financial products or lending practices is an added advantage.
• Computer literate with good data entry skills.
• Able to work independently and as part of a team.
• Willing to learn and adapt in a fast-paced environment.