Power System Service Engineer: Onsite Troubleshooter

Schneider Electric; Selangor; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Global Family Leave

Medical coverage for employee and on-?

Employee Stock Ownership

Job summary

Schneider Electric Malaysia is seeking a Service Engineer to support Schneider equipment including electrical switchgear, protection relays, PLCs, HMIs and networks in ENMCS & IMCS environments. The role requires a degree in Electrical & Communication Engineering and hands-on field experience.

You will document defective parts, assist service partners, and explore new opportunities at client sites. Willingness to travel onsite ~90% and communicate effectively in local dialects is essential.

Qualifications

• Degree in Electrical & Communication Engineering with at least 3 years in services onsite environment.
• Experience troubleshooting protection relays, switchgears and MV/LV power systems.
• Project implementation, testing & commissioning experience required.
• ENMCS & IMCS knowledge is a plus; PLC/HMI/SCADA knowledge is advantageous.

Responsibilities

• Support serviceable Schneider equipment including but not limited to: electrical switchgear, protection relays, PLCs, HMIs, Gateway, Servers, Communication, Networking in ENMCS & IMCS environment.
• Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.
• Develop innovative solutions to more complex technical problems that arise during start-up.
• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
• Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.
• When at customer site, look for other business opportunities outside current scope of work and lead them to the sales team
• As Technical support level 2, solve technical issues arise by other field service rep
• Escalate to other technical support level within the company when needed
• Can investigate remotely the origin of the breakdown and submit fixes (in a service bureau for example)
• Support Consulting Expert, Project Engineer and IOT Integration Digital Execution in all business and operational issues to ensure perfect Business Delivery and Performance.

Skills

Communication skills

Local dialects communication

Onsite work

Education

Electrical & Communication Engineering degree

3+ years onsite services experience

Tools

Protection relays

Switchgears

Power system products (low/medium voltage, 33kV transformers)

PLC

HMI

SCADA

Job description

Schneider Electric Malaysia is seeking a Service Engineer to support Schneider equipment including electrical switchgear, protection relays, PLCs, HMIs and networks in ENMCS & IMCS environments. The role requires a degree in Electrical & Communication Engineering and hands-on field experience.

You will document defective parts, assist service partners, and explore new opportunities at client sites. Willingness to travel onsite ~90% and communicate effectively in local dialects is essential.