Policy Servicing Executive: Elevate Customer Experience

Allianz; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Allianz is seeking a diligent professional to handle policy servicing requests and benefits inquiries in Kuala Lumpur. The role focuses on delivering high-quality customer service while processing reinstatement and policy changes accurately.

The ideal candidate will have a minimum of two years in Life Insurance Operations, strong knowledge of policy administration, and good stakeholder communication. You will work within a compliance-driven framework, leveraging MS Office and AI tools to improve

Qualifications

• Bachelor's degree in Insurance, Business Admin, Finance or related field.
• Minimum 2 years of Life Insurance Operations, Policy Servicing, Underwriting or related functions.
• Strong knowledge of policy administration, reinstatement processing and policy benefit servicing.
• Good analytical, problem-solving and attention-to-detail skills.
• Knowledge of regulatory requirements including FSA 2013 and local guidelines.
• Good communication and stakeholder management with a customer-centric mindset.
• Familiar with AI tools such as ChatGPT for task simplification.

Responsibilities

• Ensure delivery of quality customer service and achievement of service standards.
• Assess reinstatement and policy changes requests (financial and non-financial) and policy benefits requests.
• Assist in assessment on substandard cases and ensure proper risk assessment.
• Ensure deferment issues are timely resolved.
• Ensure compliance with FSA 2013, SOPs, guidelines and internal policies; update SOPs as needed.
• Undertake any other duties requested by management.

Skills

Policy servicing

Reinstatement processing

Policy administration

Regulatory knowledge

Stakeholder management

Microsoft Office

AI tools familiarity

Education

Bachelor's Degree in Insurance, Business Administration, Finance

Tools

Microsoft Office

Job description

Allianz is seeking a diligent professional to handle policy servicing requests and benefits inquiries in Kuala Lumpur. The role focuses on delivering high-quality customer service while processing reinstatement and policy changes accurately.

The ideal candidate will have a minimum of two years in Life Insurance Operations, strong knowledge of policy administration, and good stakeholder communication. You will work within a compliance-driven framework, leveraging MS Office and AI tools to improve