Policy Benefits Lead — Operations & CX

Zurich Life Insurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Miscellaneous allowance

Monthly Incentive

Free Oversea Convention

Job summary

Zurich Life Insurance Malaysia Berhad in Kuala Lumpur is seeking a Policy Benefits Assistant Manager to oversee daily operations of the Policy Benefits Section, ensuring efficient, accurate processing and a strong customer focus.

Lead benefits payments (Surrender, Maturity, Withdrawal, Cancellation), verify transactions, coach the team, handle enquiries, and drive process improvement, automation, and documentation, while ensuring regulatory compliance.

Qualifications

• Degree with relevant experience in Insurance/Takaful
• Minimum 5 years in Insurance / Takaful Industry

Responsibilities

• Lead and supervise the day-to-day activities of the benefits payment process, including Surrender, Maturity, Withdrawal and Cancellation of Life and Family Takaful
• Verify and approve payment transactions within the set authority limit, upholding compliance and quality standards
• Support the ongoing development of team members by fostering growth through coaching, training, and regular feedback to drive high performance
• Attend to enquiries and resolve complaints related to Policy Benefits promptly and professionally
• Lead and supervise projects focused on process improvement, automation, and digitalisation to streamline operations
• Perform and monitor project/enhancement User Acceptance Testing (UAT) to ensure new enhancements meet business requirements
• Prepare monthly statistical reports and ad hoc reports for management
• Prepare, review and update SOPs for Policy Benefits to ensure clarity and compliance
• Collaborate with cross-functional teams to address issues, implement enhancements, and support business objectives
• Ensure adherence to regulatory requirements, company policies, and risk management practices

Skills

Supervisory

Analytical

Communication

Under pressure

Processing knowledge

Product knowledge

Adaptability

Education

Degree with relevant experience

Job description

Zurich Life Insurance Malaysia Berhad in Kuala Lumpur is seeking a Policy Benefits Assistant Manager to oversee daily operations of the Policy Benefits Section, ensuring efficient, accurate processing and a strong customer focus.

Lead benefits payments (Surrender, Maturity, Withdrawal, Cancellation), verify transactions, coach the team, handle enquiries, and drive process improvement, automation, and documentation, while ensuring regulatory compliance.