Executive, Policy Servicing

Allianz; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Allianz is seeking a diligent professional to handle policy servicing requests and benefits inquiries in Kuala Lumpur. The role focuses on delivering high-quality customer service while processing reinstatement and policy changes accurately.

The ideal candidate will have a minimum of two years in Life Insurance Operations, strong knowledge of policy administration, and good stakeholder communication. You will work within a compliance-driven framework, leveraging MS Office and AI tools to improve

Qualifications

• Bachelor's degree in Insurance, Business Admin, Finance or related field.
• Minimum 2 years of Life Insurance Operations, Policy Servicing, Underwriting or related functions.
• Strong knowledge of policy administration, reinstatement processing and policy benefit servicing.
• Good analytical, problem-solving and attention-to-detail skills.
• Knowledge of regulatory requirements including FSA 2013 and local guidelines.
• Good communication and stakeholder management with a customer-centric mindset.
• Familiar with AI tools such as ChatGPT for task simplification.

Responsibilities

• Ensure delivery of quality customer service and achievement of service standards.
• Assess reinstatement and policy changes requests (financial and non-financial) and policy benefits requests.
• Assist in assessment on substandard cases and ensure proper risk assessment.
• Ensure deferment issues are timely resolved.
• Ensure compliance with FSA 2013, SOPs, guidelines and internal policies; update SOPs as needed.
• Undertake any other duties requested by management.

Skills

Policy servicing

Reinstatement processing

Policy administration

Regulatory knowledge

Stakeholder management

Microsoft Office

AI tools familiarity

Education

Bachelor's Degree in Insurance, Business Administration, Finance

Tools

Microsoft Office

Job description

Job Summary:

In charge for policy servicing (Financial and Non-Financial) request and policy benefits requests.

Key Responsibilities:

• To ensure delivery of quality customer service and achievement of service standard
• To assess Reinstatement and policy changes requests (financial and non-financial) and policy benefits requests.
• To assist in assessment on substandard cases and ensure that proper risk assessment is done
• To ensure the deferment issue on time and resolve all deferments on time
• Ensure compliance of Financial Services Act 2013 (FSA 2013), SOPs, guidelines and policies issued by relevant bodies; to ensure SOPs are updated and minimum non-conformities for all audits
• To undertake any other duties and responsibilities requested by the Management as and when required.

Key Requirements:

• Bachelor's Degree in Insurance, Business Administration, Finance, or a related field.
• Minimum 2 years of experience in Life Insurance Operations, Policy Servicing, Underwriting, or related functions.
• Strong knowledge of policy administration, reinstatement processing, and policy benefit servicing.
• Strong analytical, problem-solving, and attention-to-detail skills with the ability to manage multiple priorities and meet service standards.
• Knowledge of regulatory requirements, including FSA 2013, Bank Negara Malaysia guidelines, and internal compliance standards.
• Good communication and stakeholder management skills with a customer-centric mindset and proficiency in Microsoft Office applications.
• Familiar with the use of AI tools such as ChatGPT for tasks simplification

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.