Policy Servicing Analyst: Process Improvement & Analytics

Zurich Insurance; Kuala Lumpur; On-site; MYR 55,000 - 75,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur is seeking a Policy Servicing Analyst to support operational functions and process improvements. The ideal candidate has 3 to 5 years of experience in the insurance industry, a Bachelor's degree, and strong communication skills in English and Bahasa Malaysia. This full-time role offers an opportunity to contribute to system enhancements and ensure quality in service delivery.

Qualifications

• At least 3 – 5 years of experience in the Insurance Industry.
• Good command in English and Bahasa Malaysia.
• Ability to work independently without supervision.

Responsibilities

• Participate in system enhancement and process improvement projects.
• Perform data analysis and present findings to support business decisions.
• Monitor performance and ensure quality checks are met.

Skills

Insurance knowledge

IT literacy

Effective communication

Education

Bachelor Degree in Business Administration or equivalent

Tools

MS Office

Job description

A leading insurance provider in Kuala Lumpur is seeking a Policy Servicing Analyst to support operational functions and process improvements. The ideal candidate has 3 to 5 years of experience in the insurance industry, a Bachelor's degree, and strong communication skills in English and Bahasa Malaysia. This full-time role offers an opportunity to contribute to system enhancements and ensure quality in service delivery.