Senior Contact Center Leader — Customer Experience

Prudential; Kuala Lumpur; On-site; MYR 33,480 - 50,220; Full time

Job summary

A leading insurance company is seeking an Executive for their Contact Center in Kuala Lumpur. You will be responsible for providing high-quality customer service to agents and policyholders, addressing inquiries effectively, and achieving key performance indicators (KPIs). Ideal candidates should hold a diploma or degree, possess a professional insurance qualification, and have 1-2 years of experience in a customer service or insurance environment. Opportunities for training and career growth are available.

Qualifications

• 1-2 years of experience in the insurance industry or contact center.
• Ability to work in a customer-focused environment.
• Minimum typing speed of 20 words per minute.

Responsibilities

• Respond to incoming calls and meet customer expectations.
• Manage administrative activities and maintain customer satisfaction.
• Liaise with departments to resolve customer issues.

Skills

Clarity in speech

Good listening skills

Situation handling

Education

Basic Diploma/Degree in a relevant field

Professional life insurance qualification

Job description

A leading insurance company is seeking an Executive for their Contact Center in Kuala Lumpur. You will be responsible for providing high-quality customer service to agents and policyholders, addressing inquiries effectively, and achieving key performance indicators (KPIs). Ideal candidates should hold a diploma or degree, possess a professional insurance qualification, and have 1-2 years of experience in a customer service or insurance environment. Opportunities for training and career growth are available.