Senior Policy Servicing Lead

Prudential Hong Kong Limited; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading insurance company in Kuala Lumpur seeks a Senior Executive in Policy Servicing to manage a skilled Policy Administration team. The candidate will need to ensure service standards are met and must have at least 2 years of operations management experience and a relevant degree. Strong problem-solving skills, proficiency in Microsoft Office, and a positive attitude under pressure are essential. The role also requires effective communication in English and a commitment to work beyond standard hours when needed.

Qualifications

• Minimum of 2 years working experience in operations management.
• Articulate and proficient in written and spoken English.
• Willingness to work long hours, weekends, and public holidays if required.

Responsibilities

• Manage an efficient Policy Administration team.
• Process all incoming requests within the service standard.
• Prepare daily/monthly reports as per management’s requirements.
• Identify and resolve service gaps through constructive feedback.

Skills

Customer focus

Problem-solving skills

Microsoft Office proficiency

Ability to work under pressure

Education

Basic degree or professional life insurance qualifications (e.g. ACII, AMII, AAII, FLMI)

Job description

A leading insurance company in Kuala Lumpur seeks a Senior Executive in Policy Servicing to manage a skilled Policy Administration team. The candidate will need to ensure service standards are met and must have at least 2 years of operations management experience and a relevant degree. Strong problem-solving skills, proficiency in Microsoft Office, and a positive attitude under pressure are essential. The role also requires effective communication in English and a commitment to work beyond standard hours when needed.