Member Experience & Policy Servicing Analyst

AIA Malaysia; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

AIA Malaysia is looking for dedicated individuals to join our team, focusing on the administration of Group and Voluntary Solutions products. In this role, you will ensure accurate processing of new business, renewals, and policy servicing while maintaining data integrity and meeting turnaround time standards.

The ideal candidate holds a diploma or bachelor's degree and has at least 2 years of experience in operations, insurance, or financial services. Strong analytical skills and proficiency in Microsoft Excel and Word are essential.

Qualifications

• Diploma or Bachelor's degree in any discipline required.
• Minimum 2 years working experience in operations, insurance, or financial services.
• Strong attention to detail and analytical skills required.

Responsibilities

• Process new business and policy servicing efficiently.
• Conduct AML screenings in compliance with regulations.
• Respond to internal and external inquiries within defined service standards.

Skills

Attention to detail

Analytical skills

Intermediate Microsoft Excel

Intermediate Microsoft Word

Ability to multitask

Education

Diploma or Bachelor’s Degree in any discipline

Job description

AIA Malaysia is looking for dedicated individuals to join our team, focusing on the administration of Group and Voluntary Solutions products. In this role, you will ensure accurate processing of new business, renewals, and policy servicing while maintaining data integrity and meeting turnaround time standards.

The ideal candidate holds a diploma or bachelor's degree and has at least 2 years of experience in operations, insurance, or financial services. Strong analytical skills and proficiency in Microsoft Excel and Word are essential.