Policy Administration Specialist – After-Sales

AIA Shared Services; Cyberjaya; On-site; MYR 39,060 - 53,568; Part time

Job summary

AIA Shared Services in Malaysia seeks a detail-focused individual to provide after-sales support for policy-related administrative processes. The role requires handling Life/Health change requests, ensuring accuracy and timely execution, and collaborating across teams.

Candidates must hold a Bachelor's degree and be fluent in English and Chinese, with Mandarin/Cantonese considered an advantage. The position is based in Putrajaya and on a 6-month contract with weekend rotation and overtime.

Qualifications

• Bachelor’s degree required and relevant to the role.
• Fluent in English and Chinese; Mandarin/Cantonese a plus.
• Able to work shifts, weekends and overtime per calendar.
• Willing to work in Putrajaya area.
• Six-month contract basis.

Responsibilities

• Process Life and Health change requests per requirements.
• Meet timelines and objectives for assigned tasks.
• Ensure on-time implementation of impact plans.
• Attend and obtain certifications for development plans.
• Perform data processing and quality checks across systems.
• Assist other teams on ad-hoc requests as needed.
• Maintain and verify client data for accuracy.

Skills

Fluent English

Fluent Chinese

Mandarin/Cantonese

Adaptability

Overtime flexibility

Education

Bachelor's Degree

Job description

AIA Shared Services in Malaysia seeks a detail-focused individual to provide after-sales support for policy-related administrative processes. The role requires handling Life/Health change requests, ensuring accuracy and timely execution, and collaborating across teams.

Candidates must hold a Bachelor's degree and be fluent in English and Chinese, with Mandarin/Cantonese considered an advantage. The position is based in Putrajaya and on a 6-month contract with weekend rotation and overtime.