Associate - Insurance Policy Support (1 Year Contract - Mandarin Speaking)

AIA Shared Services Sdn. Bhd.; Putrajaya; Hybrid; MYR 42,000 - 64,000; Full time

Benefits offered by this job

Extensive Medical and Hospitalization

EPF Contribution

Dental and Optical Benefits

Professional Membership Sponsorship

Hybrid Working Arrangements

Employee Share Purchase Plan

Job summary

AIA Shared Services Sdn. Bhd. in Putrajaya is hiring for a contract-based role to process Life and/or A&H change requests and ensure timely execution of assigned plans.

The candidate should be fluent in English and Chinese, with Mandarin/Cantonese as an advantage, and willing to work shifts including weekends. Possession of a Bachelor's degree is required; candidates must be able to work in Putrajaya area and adapt to a desk-bound environment with occasional overtime or weekend work.

Qualifications

• Bachelor's degree required.
• Fluent in spoken English & Chinese.
• Mandarin / Cantonese would be an added advantage.
• Passing SPM Chinese subject is a MUST.
• Willing to work in Putrajaya area.
• Able to adapt to desk-bound working environment and shift including weekends.

Responsibilities

• Process all Life and/or Accident & Health (A&H) change requests received as per stipulated requirements.
• Ensure timelines and objectives set by supervisor are met or exceeded for assignments.
• Ensure 100% on-time implementation of impact plans and participate in team activities.
• Attend and get certified for development plans to upgrade authority limit / upskilling.
• Process and assess client data in various systems and assist other teams on ad-hoc basis.
• Perform quality checks for the team after training (OJT).
• Follow Hong Kong working calendar and possible weekend shifts as required.

Job description

Process all Life and / or Accident and Health (A&H) change requests received as per stipulated requirements.

Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.

Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities.

Attend & get certified for development plans identified to upgrade authority limit / up skilled and personal development.

Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.

Processing & assessing of client data in various systems to verify and confirm on the correct information as per stipulated requirements. Users may need to manually process / rectify some exceptional cases. Assist other teams (volume surge / urgent task / etc) on ad-hoc basis as and when required.

Ensure that timeline and objectives as agreed with superior for any other assignments / projects / workarounds that may be assigned are met or exceeded.

Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities.

Attend & get certified (OJT) to be qualified to commence processing and subsequently perform quality checks for the team.

Job Requirements:

A recognized tertiary Bachelor's Degree qualifications.

Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage. Passing SPM Chinese subject is a MUST.

Able to adapt desk-bound working environment, working shift including weekend on rotation basis& able to work overtime beyond normal office hour (including weekend & public holiday).

Could have 3 to 4 days to wfh per week.

The role is required to follow Hong Kong working calendar.

Candidates awaiting confirmation of their Master's placement are encouraged to apply.

Willing to work in Putrajaya area.

This is 1 Year contract hiring.

AIA Shared Services was established in 2009 as a subsidiary of AIA Group Limited. Since then, AIA Shared Services has grown significantly, now employing over 1,800 dedicated professionals committed to delivering exceptional services that support AIA Group’s operations across the Asia region.

As AIA’s shared services hub, AIA Shared Services provides essential insurance and finance support services to various AIA entities throughout the Asia region. By streamlining processes and maximising efficiency, we enable AIA to operate more effectively, helping business units across the region deliver outstanding customer experiences.

AIA Shared Services was established in 2009 as a subsidiary of AIA Group Limited. Since then, AIA Shared Services has grown significantly, now employing over 1,800 dedicated professionals committed to delivering exceptional services that support AIA Group’s operations across the Asia region.

As AIA’s shared services hub, AIA Shared Services provides essential insurance and finance support services to various AIA entities throughout the Asia region. By streamlining processes and maximising efficiency, we enable AIA to operate more effectively, helping business units across the region deliver outstanding customer experiences.

Perks and benefits

• Extensive Medical and Hospitalization Coverage
• Additional Employer EPF Contribution
• Dental and Optical Benefits
• Professional Membership Sponsorship
• Hybrid Working Arrangements
• Employee Share Purchase Plan