Policy Operations Specialist

AIA Shared Services; Putrajaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

AIA Shared Services in Putrajaya is seeking candidates to process member enrolment, renewals, and change requests for group or life policies. The role requires attention to detail, a customer-centric approach, and proficiency in MS Excel.

Strong English and Chinese communication skills are essential. The job involves desk-based work with potential weekend shifts aligned to the Hong Kong calendar and local business needs.

Qualifications

• Bachelor's degree or higher in a relevant field, preferably Insurance or Finance.
• Experience in group or life insurance operations is a plus.
• Strong attention to detail and a customer-focused mindset.

Responsibilities

• Process member enrolment, termination and changes with quality checks.
• Review documents and procedures to enhance controls and efficiency.
• Lead projects as a module owner and handle ad hoc tasks when required.

Skills

Attention to detail

Customer-centric

MS Excel

English & Chinese

Education

Bachelor's degree or higher

Insurance/Finance qualifications

Tools

MS Office

Job description

AIA Shared Services in Putrajaya is seeking candidates to process member enrolment, renewals, and change requests for group or life policies. The role requires attention to detail, a customer-centric approach, and proficiency in MS Excel.

Strong English and Chinese communication skills are essential. The job involves desk-based work with potential weekend shifts aligned to the Hong Kong calendar and local business needs.