Policy Servicing Executive - Life Insurance Operations

Allianz Malaysia; Kuala Lumpur; On-site; MYR 54,000 - 78,000; Full time

Job summary

Allianz Group in Malaysia seeks a dedicated professional to support policy servicing and benefits processing. The role focuses on delivering quality service, evaluating reinstatement requests, and ensuring accurate policy administration while aligning with regulatory guidelines.

The candidate will handle financial and non-financial servicing tasks, manage risk placements, and support management with timely deferment resolution. A degree in a related field and 2 years' experience are preferred.

Qualifications

• Bachelor's degree in Insurance, Business Administration, Finance or related field.
• Minimum 2 years of experience in Life Insurance Operations, Policy Servicing or related roles.
• Knowledge of policy administration and processing reinstatement and benefits.

Responsibilities

• Ensure delivery of quality customer service and achievement of service standards.
• Assess reinstatement, policy changes requests (financial and non-financial) and policy benefits requests.
• Assist in assessment of substandard cases and ensure proper risk assessment.
• Ensure deferment issues are resolved on time.
• Ensure compliance with FSA 2013, SOPs, guidelines and internal policies; update SOPs with minimum non-conformities.
• Undertake other duties as required by Management.

Skills

Analytical skills

Problem-solving

Attention to detail

Communication

Stakeholder management

Education

Bachelor's degree in Insurance/Business Admin/Finance

Tools

Microsoft Office

Job description

Allianz Group in Malaysia seeks a dedicated professional to support policy servicing and benefits processing. The role focuses on delivering quality service, evaluating reinstatement requests, and ensuring accurate policy administration while aligning with regulatory guidelines.

The candidate will handle financial and non-financial servicing tasks, manage risk placements, and support management with timely deferment resolution. A degree in a related field and 2 years' experience are preferred.