Associate - Policy Operation (Support HK Region - Mandarin Speaking)

AIA Shared Services; Putrajaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

AIA Shared Services in Putrajaya is seeking candidates to process member enrolment, renewals, and change requests for group or life policies. The role requires attention to detail, a customer-centric approach, and proficiency in MS Excel.

Strong English and Chinese communication skills are essential. The job involves desk-based work with potential weekend shifts aligned to the Hong Kong calendar and local business needs.

Qualifications

• Bachelor's degree or higher in a relevant field, preferably Insurance or Finance.
• Experience in group or life insurance operations is a plus.
• Strong attention to detail and a customer-focused mindset.

Responsibilities

• Process member enrolment, termination and changes with quality checks.
• Review documents and procedures to enhance controls and efficiency.
• Lead projects as a module owner and handle ad hoc tasks when required.

Skills

Attention to detail

Customer-centric

MS Excel

English & Chinese

Education

Bachelor's degree or higher

Insurance/Finance qualifications

Tools

MS Office

Job description

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Process new business, renewals, and change request from group policy holder as per stipulated benchmark and requirements.

Job Responsibilities:

1) Core Responsibilities

• To process member enrolment for all customized policies.
• This includes member enrolment, termination and change with quality checking.
• To handle email correspondence between HK processing team and client within stipulated timeline to maintain client management.
• Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

2) Administrative Procedure Review

• Assist in reviewing necessary documents and review procedures to enhance controls and efficiency
• On-time identification of errors, delays or any other problems, with subsequent diagnosis & resolution via corrective and preventive measures
• Work as a module owner and lead projects where necessary.

3) Other ad hoc task

• Perform other responsibilities and duties periodically assigned by supervisor in order to meet business requirements.

Job Requirements:

• Possess a recognized Bachelor's Degree or higher, preferably with professional qualifications in Insurance or Finance.
• Relevant experience in group insurance or life insurance operations will be an added advantage.
• Demonstrates strong attention to detail, sound judgment, and a customer-centric mindset.
• Willing and able to work extended hours, including weekends and public holidays, as business needs require.
• Able to operate in a desk-bound environment, rotational shift arrangements (including weekends), and overtime beyond standard office hours.
• This role is required to align with the Hong Kong working calendar.
• Willing to work in Tower 1, IOI City Mall, Putrajaya.
• Strong proficiency in both written and spoken English and Chinese.
• Advanced working knowledge of MS Office applications, particularly MS Excel.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.