Associate - Insurance Policy Support (1 Year Contract - Mandarin Speaking)

AIA Shared Services; Cyberjaya; On-site; MYR 39,060 - 53,568; Part time

Job summary

AIA Shared Services in Malaysia seeks a detail-focused individual to provide after-sales support for policy-related administrative processes. The role requires handling Life/Health change requests, ensuring accuracy and timely execution, and collaborating across teams.

Candidates must hold a Bachelor's degree and be fluent in English and Chinese, with Mandarin/Cantonese considered an advantage. The position is based in Putrajaya and on a 6-month contract with weekend rotation and overtime.

Qualifications

• Bachelor’s degree required and relevant to the role.
• Fluent in English and Chinese; Mandarin/Cantonese a plus.
• Able to work shifts, weekends and overtime per calendar.
• Willing to work in Putrajaya area.
• Six-month contract basis.

Responsibilities

• Process Life and Health change requests per requirements.
• Meet timelines and objectives for assigned tasks.
• Ensure on-time implementation of impact plans.
• Attend and obtain certifications for development plans.
• Perform data processing and quality checks across systems.
• Assist other teams on ad-hoc requests as needed.
• Maintain and verify client data for accuracy.

Skills

Fluent English

Fluent Chinese

Mandarin/Cantonese

Adaptability

Overtime flexibility

Education

Bachelor's Degree

Job description

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About The Role

Responsible for providing after-sales support to policy-related administrative processes

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About The Role

Responsible for providing after-sales support to policy-related administrative processes

Job Responsibilities

• Process all Life and / or Accident and Health (A&H) change requests received as per stipulated requirements.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.
• Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities.
• Attend & get certified for development plans identified to upgrade authority limit / up skilled and personal development.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
• Processing & assessing of client data in various systems to verify and confirm on the correct information as per stipulated requirements. Users may need to manually process / rectify some exceptional cases. Assist other teams (volume surge / urgent task / etc) on ad-hoc basis as and when required.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects / workarounds that may be assigned are met or exceeded.
• Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities.
• Attend & get certified (OJT) to be qualified to commence processing and subsequently perform quality checks for the team.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.

Job Requirements

• A recognized tertiary Bachelor's Degree qualifications.
• Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage. Passing SPM Chinese subject is a MUST.
• Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).
• The role is required to follow Hong Kong working calendar.
• Candidates awaiting confirmation of their Master's placement are encouraged to apply.
• Willing to work in Putrajaya area.
• This is 6 months contract hiring.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.