Policy Member Lifecycle Specialist (HK)

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

AIA Hong Kong and Macau in Kuala Lumpur is seeking a diligent administrator to process new business, renewals and changes for group policies. The role emphasizes accuracy in member enrolment, terminations, and policy changes, with strict adherence to defined benchmarks.

You will manage email exchanges between the HK processing team and clients, maintain service levels, and perform ad hoc tasks to support operations. A focus on quality and timely delivery is essential.

Qualifications

• Proficient data entry and accuracy in processing records.
• Ability to maintain quality, productivity and turnaround targets.
• Effective email communication with internal teams and clients.

Responsibilities

• Process new business, renewals, and change requests for group policies.
• Handle member enrolment, terminations and changes with quality checks.
• Maintain timely email correspondence with HK processing team and clients.
• Ensure meeting personal quality, productivity, turnaround time, and attendance benchmarks.
• Support review procedures to enhance controls and efficiency.

Skills

Data entry

Quality checking

Email communication

Tools

MS Office

Job description

AIA Hong Kong and Macau in Kuala Lumpur is seeking a diligent administrator to process new business, renewals and changes for group policies. The role emphasizes accuracy in member enrolment, terminations, and policy changes, with strict adherence to defined benchmarks.

You will manage email exchanges between the HK processing team and clients, maintain service levels, and perform ad hoc tasks to support operations. A focus on quality and timely delivery is essential.