Payroll Operations Specialist - People Team

Shopee; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Shopee Malaysia is seeking a Payroll Specialist to manage end-to-end payroll operations for Blue Collar staff and foreign workers. You will ensure timely processing, validate movements, and support cost reporting.

You will collaborate with HR Operations, Finance and external vendors to ensure compliance with EPF, SOCSO, EIS, PCB and HRDF, while driving process improvements for accuracy and efficiency.

Qualifications

• Bachelor's degree in a related field (HR, Finance, Business Administration).
• 1–2 years of payroll operations experience preferred, blue collar/foreign workers is a plus.
• Strong knowledge of Malaysian payroll legislation and statutory requirements (EPF, SOCSO, EIS, PCB, HRDF).
• Proficiency in Excel or Google Sheets for reconciliation and reporting.
• Detail-oriented with strong numerical accuracy and ability to manage multiple deadlines.

Responsibilities

• Manage end-to-end payroll operations for assigned employee portfolios (FT, foreign workers, fixed-term contractors).
• Review and validate payroll movements (new joiners, resignations, updates, unpaid leave, backpay, overtime, allowances).
• Perform payroll reconciliation, variance analysis and draft validations before finalisation and disbursement.
• Handle payroll exceptions and escalated cases (MIA, early resignations, buyouts).
• Prepare monthly payroll costing reports, headcount reconciliations and GL support.
• Ensure compliance with Malaysian statutory requirements (EPF, SOCSO, EIS, PCB, HRDF) and support year-end activities like EA forms and tax submissions.
• Coordinate with HR Operations, HRBPS, Finance and external payroll vendor to ensure accurate data and timely resolution.
• Support payroll process improvements, reporting automation and governance initiatives to enhance accuracy and efficiency.

Skills

Detail-oriented

Numerical accuracy

Communication

Stakeholder management

Confidential information handling

Education

Bachelor's Degree in HR/Finance/Business Administration

Tools

Microsoft Excel

Google Sheets

Job description

Job Description

• Manage end-to-end payroll operations for assigned employee portfolios (Full-Time Employees, Foreign Workers and Fixed-Term Contractors), ensuring timely and accurate monthly payroll processing.
• Review and validate payroll movements, including new joiners, resignations, contract updates, unpaid leave, backpay, overtime, allowances and other variable payroll inputs.
• Perform payroll reconciliation, variance analysis and draft payroll validation before payroll finalisation and salary disbursement.
• Manage payroll exceptions and escalated cases, including MIA, early resignations, buyout calculations and other payroll-related enquiries.
• Prepare monthly payroll costing reports, headcount reconciliation and Finance reports, including cost centre allocation and General Ledger (GL) support.
• Ensure compliance with Malaysian statutory requirements, including EPF, SOCSO, EIS, PCB and HRDF, and support year-end payroll activities such as EA forms and tax-related submissions.
• Coordinate closely with HR Operations, HRBPS, Finance and external payroll vendor to ensure accurate payroll data and timely issue resolution.
• Support payroll process improvements, reporting automation and governance initiatives to enhance payroll accuracy and operational efficiency.

Requirements

• Bachelor's Degree in Human Resources, Finance, Business Administration or a related field.
• 1-2 years of experience in managing payroll operations for Blue Collar / Foreign Workers is preferred.
• Good understanding of Malaysian payroll legislation and statutory requirements, including EPF, SOCSO, EIS, PCB and HRDF.
• Strong proficiency in Microsoft Excel or Google Sheets for payroll reconciliation, reporting and data analysis.
• Detail-oriented with strong numerical accuracy and the ability to manage multiple deadlines in a fast-paced environment.
• Strong communication and stakeholder management skills, with the ability to handle confidential information professionally.