Payroll Operations Associate - People Team

Shopee; Kuala Lumpur; On-site; MYR 40,000 - 54,000; Full time

Job summary

Shoopee Malaysia is seeking a Payroll Associate to manage end-to-end payroll for blue-collar and foreign workers, ensuring timely monthly processing and accuracy.

You will review movements, perform reconciliations, handle exceptions, and prepare cost reports while maintaining compliance with EPF, SOCSO, EIS, PCB, HRDF. Collaboration with HR Operations, Finance and vendors is essential.

Qualifications

• 1–2 years of payroll operations experience for blue-collar or foreign workers.
• Strong knowledge of Malaysian payroll legislation (EPF, SOCSO, EIS, PCB, HRDF).
• Proficient in Excel or Google Sheets for reconciliation and reporting.
• Detail-oriented with the ability to meet multiple deadlines in a fast-paced environment.
• Strong communication and stakeholder management, with confidentiality handling.

Responsibilities

• Manage end-to-end payroll operations for assigned employee portfolios, ensuring timely monthly processing.
• Review and validate payroll movements including joiners, resignations, contract updates, overtime, and allowances.
• Perform payroll reconciliation, variance analysis and draft validations before finalisation.
• Manage payroll exceptions and escalated cases with accuracy.
• Prepare monthly payroll costing reports, headcount reconciliation, and GL support.
• Ensure compliance with Malaysian statutory requirements (EPF, SOCSO, EIS, PCB, HRDF) and year-end submissions.
• Coordinate with HR Operations, Finance and external payroll vendor for data accuracy and issue resolution.
• Support payroll process improvements, reporting automation and governance initiatives.

Skills

Payroll processing

Data analysis

Stakeholder management

Attention to detail

Problem-solving

Education

Bachelor's Degree in Human Resources/Finance/Business Administration

Tools

Microsoft Excel

Google Sheets

Job description

Job Description

• Manage end-to-end payroll operations for assigned employee portfolios (Full-Time Employees, Foreign Workers and Fixed-Term Contractors), ensuring timely and accurate monthly payroll processing.
• Review and validate payroll movements, including new joiners, resignations, contract updates, unpaid leave, backpay, overtime, allowances and other variable payroll inputs.
• Perform payroll reconciliation, variance analysis and draft payroll validation before payroll finalisation and salary disbursement.
• Manage payroll exceptions and escalated cases, including MIA, early resignations, buyout calculations and other payroll-related enquiries.
• Prepare monthly payroll costing reports, headcount reconciliation and Finance reports, including cost centre allocation and General Ledger (GL) support.
• Ensure compliance with Malaysian statutory requirements, including EPF, SOCSO, EIS, PCB and HRDF, and support year-end payroll activities such as EA forms and tax-related submissions.
• Coordinate closely with HR Operations, HRBPS, Finance and external payroll vendor to ensure accurate payroll data and timely issue resolution.
• Support payroll process improvements, reporting automation and governance initiatives to enhance payroll accuracy and operational efficiency.

Requirements

• Bachelor's Degree in Human Resources, Finance, Business Administration or a related field.
• 1-2 years of experience in managing payroll operations for Blue Collar / Foreign Workers is preferred.
• Good understanding of Malaysian payroll legislation and statutory requirements, including EPF, SOCSO, EIS, PCB and HRDF.
• Strong proficiency in Microsoft Excel or Google Sheets for payroll reconciliation, reporting and data analysis.
• Detail-oriented with strong numerical accuracy and the ability to manage multiple deadlines in a fast-paced environment.
• Strong communication and stakeholder management skills, with the ability to handle confidential information professionally.