Patient Service Assistant ( Billing Office)

TDMC Hospital; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

TDMC Hospital in Kuala Lumpur is seeking a Patient Service Assistant (Billing Office) to ensure patient admission and billing information are entered accurately, aligning charges with related departments.

You will support patients with empathy, work as part of a team, stay calm under pressure, and participate in a three-shift rotation to provide reliable service across the billing office.

Qualifications

• Minimum SPM or Diploma in Healthcare Management, or related fields.
• Minimum 1 year of experience in insurance-related roles, preferably in a healthcare or hospital environment.
• Fresh graduates are encouraged to apply.
• Ability to relate to and empathize with people.
• Good teamwork skills.
• Ability to remain calm and handle stressful situations effectively.
• Willing to work in Shift (3 shift) rotation.

Responsibilities

• Register patients for admission and ensure accurate billing entries.
• Coordinate with departments to enter charges correctly.
• Explain information clearly and create a safe, welcoming environment for patients.

Skills

Empathy

Teamwork

Calm under pressure

Communication

Shift work

Education

SPM or Diploma in Healthcare Management

Job description

Patient Service Assistant ( Billing Office)

To ensure that the patient that seek treatment and admit is registered correctly and all departments that related can key-in the charges accordingly. To ensure that all the patients are attended in a very proper manner, the information is being explained clearly and create safe environment.

Qualification and Experience:

Minimum SPM or Diploma in Healthcare Management, or related fields.

Minimum1 year of experience in insurance-related roles, preferably in a healthcare or hospital environment.

Fresh graduates are encouraged to apply.

Ability to relate to and empathize with people.

Good teamwork skills

Ability to remain calm and handle stressful situations effectively.

Willing to work in Shift (3 shift) rotation.