ASSISTANT, BILLING

Kuching Specialist Hospital; Kuching; On-site; MYR 27,900 - 44,640; Full time

Job summary

Kuching Specialist Hospital in Kuching, Malaysia is seeking a billing officer to handle patient billing processes accurately and efficiently. Responsibilities include preparing bills, verifying treatment details, and coordinating with insurance companies. The ideal candidate should have a minimum secondary school qualification or diploma in business administration or finance.

This position plays a crucial role in ensuring that billing is compliant with hospital policies and healthcare regulations while providing clear communication to patients regarding their charges.

Qualifications

• Minimum secondary school qualification (SPM) or diploma in business administration, finance, or related field.

Responsibilities

• Prepare and process patient bills for inpatient services.
• Receive charge forms and key in inpatient charges into the system.
• Prepare debit/credit notes from insurance differences.
• Verify patient information and billing documentation.
• Submit bills to insurance companies with supporting documents.
• Follow up on unpaid claims and resolve discrepancies.
• Respond to patient inquiries regarding bills and payments.
• Coordinate with medical staff and insurance providers.
• Ensure compliance with hospital policies and regulations.
• Assist with audits and month-end financial processes.

Education

Secondary school qualification (SPM) or diploma in business administration, finance, or related field

Job description

Responsibilities

• Prepare and process patient bills for inpatient services.
• Receive charge forms from various wards/departments and key in inpatient charges into the system daily.
• Prepare debit note/credit note arising due to differences on final Guarantee Letter received from insurance company.
• Verify patient information, treatment details, and billing documentation.
• Ensure charges are accurately entered into the HITS system and supported by medical records.
• Submit bill with complete documentation to insurance companies or corporate payers to request Final Guarantee Letter.
• Follow up on unpaid or rejected claims and resolve billing discrepancies.
• Respond to patient inquiries regarding bills, charges, and payment arrangements.
• Coordinate with medical staff, finance teams, and insurance providers.
• Ensure billing process is completed before submitting bill to credit admin clerk for submission.
• Process takes 3 working days after receiving final Guarantee Letter from insurance.
• Make constant and persistent reminders—written or through telephone—to collect refunds and excess payments from patient.
• Ensure the bill is allocated against payment on the same day as the patient is discharged.
• Maintain accurate billing records and update hospital billing systems.
• Ensure compliance with hospital policies, payer requirements, and healthcare regulations.
• Assist with audits, billing reports, and month‑end financial processes filing of bills and supporting documents.
• Any other duties and responsibilities as and when requested by superior and the Management.

Requirements

• Minimum secondary school qualification (SPM) or diploma in business administration, finance, or related field.