ASSISTANT, ADMISSION

Johor Specialist Hospital; Johor Bahru; On-site; MYR 27,900 - 39,060; Full time

Job summary

Johor Specialist Hospital in Johor Bahru is seeking an Admission Clerk to assist the Business Office Executive with patient registration. Responsibilities include updating patient information, managing deposits, and ensuring compliance with documentation.

The ideal candidate has a minimum of SPM or equivalent, with at least 2 years of experience in healthcare preferred, and strong communication skills in Bahasa Malaysia and English.

Qualifications

• At least 2 years of working experience in the healthcare industry is advantageous.
• Good personality, pleasant individual, and a team player.
• Able to work independently, work well under pressure, and meet tight deadlines.

Responsibilities

• Assist the Business Office Executive and officer in functions of Admission Clerk.
• Update patient/guardian current information for each episode in the system.
• Ensure patient/guardian understand admission documents before signing.
• Collect deposits and manage Initial Guarantee Letters.
• Liaise with Bed Manager regarding bed allocation.
• Prepare daily collection report and bank collection.

Skills

Computer literate

Good written and communication skills in Bahasa Malaysia

Good written and communication skills in English

Knowledge of written and spoken Mandarin

Education

Minimum SPM or equivalent

Job description

General Description

This staff shall assist the Business Office Executive and officer in performing the functions of Admission Clerk. Responsibilities include the timely registration of any inpatient (IP) or daycare (DC) patient with the latest personal information, collection of deposit or governing with a valid Initial Guarantee Letter (IGL) in all systems.

Responsibilities

• Update patient/guardian current information for each episode in the system; photograph NRIC and related documents for record and ensure all documents are complete and submitted.
• Ensure patient/guardian are duly understood on the admission documents before signing.
• Adhere to PDPA.
• For elective cash‑paying cases, ensure full payment of deposit; for billing patients, ensure governance with a valid Initial Guarantee Letter.
• For life‑threatening cases, obtain top‑management approval before proceeding with the procedure.
• For emergency cases, collect the balance of deposit within 24 hours.
• Liaise with the Bed Manager/UM on call regarding bed allocation according to bed entitlement or request, and ensure efficient utilisation of the ward.
• Prepare the daily collection report and bank collection in CDM according to KPH Group policy.
• Maintain a good relationship with patient/guardian.
• Escort patients (without drip/non‑A&E cases) to the nursing counter according to ward assignment.
• Attend to queries from patient/guardian regarding billing matters.
• Prepare reports for management review.
• Carry out duties as and when required in accordance with KPJ Group policy, working instructions, and SOPs.

Education

• Minimum SPM or equivalent.

Knowledge & Experience

• At least 2 years of working experience in the healthcare industry is advantageous.

Skills & Competencies

• Computer literate with knowledge of computerized accounting software (added advantage).
• Good written and communication skills in Bahasa Malaysia and English are essential.
• Knowledge of written and spoken Mandarin is an advantage.

Personal Attributes

• Good personality, pleasant individual, and a team player.
• Able to work independently, work well under pressure, and meet tight deadlines.