ASSISTANT, BILLING-1

Puteri Specialist Hospital; Malaysia; On-site; MYR 27,900 - 39,060; Full time

Job summary

Puteri Specialist Hospital in Malaysia is seeking candidates for a role focused on billing, cashiering, and insurance duties. The ideal candidate must have at least 3 years of related experience and demonstrate excellent communication skills. Proficiency in IT and the ability to work during extra hours is necessary.

The responsibilities include managing patient bills, ensuring billing accuracy, and adhering to safety regulations. Candidates should be fluent in Bahasa, English, and Mandarin.

Qualifications

• Minimum 3 years related experience in billing and cashiering.
• Fluent in Bahasa, English, and Mandarin.

Responsibilities

• Enter or update all charges relating to patient’s treatment.
• Generate patient’s bill and collect payments.
• Comply with OSH Act, patient safety goals, and quality objectives.

Skills

Interpersonal skills

Communication skills

Leadership

IT literacy - Microsoft Office

Education

SPM; Diploma from recognized university

Job description

Overview

To plan and carry out duties related to Billing, Cashiering, and Insurance/MCO in providing excellent quality management and continuous improvement in line with hospital objectives.

Responsibilities

• Billing Functions
  • Enter or update all charges relating to patient’s treatment.
  • Check with wards/other services to ensure that all charges have been properly taken up before patient is discharged.
  • Verify billing accuracy before finalization and ensure consultant fees are charged as stipulated in 13th Schedule.
  • Attend to patient queries regarding the bill, charges, and payments.
  • Reconfirm all guarantee letters, validity period, coverage limit with MCO unit and insurance companies before releasing patient for discharge.
  • Ensure patients are properly discharged in K-CIS once bill is finalized.
  • Contribute to ensuring quality objectives of the unit are met.
• Cashier Functions
  • Generate patient’s bill.
  • Collect all payments and issue official receipts.
  • Arrange deferred payment agreements after approval from authorized personnel.
  • Ensure all required documents are obtained and in order.
  • Allocate cash and credit card payments immediately.
  • Refund cash and credit card payments in accordance with Cash Management Policy.
  • Issue Credit Note and Debit Note for excess uncovered items from corporate clients.
  • Generate Detail Close Till Report from HITS and reconcile with report.
  • Maintain safety of own collection.
  • Ensure daily cash drop is carried out and recorded in accordance with KPJ policy.
• Other Responsibilities
  • Comply with OSH Act & Regulations 1994, patient safety goals, and integrated management system policies (ISO 9001:2015, ISO 18001, ISO 14001:2015, ISO 45001:2018, ISO 37001:2016, Malaysian Hospital Accreditation Standards and PSG).
  • Review and adopt internal personal data protection policies in line with PDPA Act 2010.
  • Participate in new services and continual improvement initiatives.
  • Perform any other duties as required by management.

Qualifications

• Minimum: SPM; Diploma from recognized university; 3 years related experience.
• Good interpersonal skills, pleasant appearance, good written and communication skills, fluent in Bahasa, English, and Mandarin.
• IT literate and proficient in Microsoft Office.
• Willing to work extra hours, after office hours, weekends, and public holidays as required.

Personal Characteristics

• Excellent communication and management skills.
• Strong decision‑making, strategic thinking, leadership, interpersonal, and ethical conduct skills.