ASSISTANT, CREDIT ADMIN

Kuching Specialist Hospital; Kuching; On-site; MYR 27,900 - 39,060; Full time

Job summary

Kuching Specialist Hospital is seeking a Credit Admin Clerk for the Submission Bill Team. This role involves preparing, verifying, and submitting patient billing documents to ensure accurate revenue collection. Key responsibilities include coordinating with clinical departments and maintaining accurate documentation.

The ideal candidate will have at least a secondary school qualification and experience in hospital billing or credit administration. Proficiency in MS Excel and strong attention to detail are essential for success in this position.

Qualifications

• Minimum secondary school qualification (SPM) or diploma in business administration, finance or a related field.
• Prior experience in hospital billing, credit administration or claims submission is an advantage.

Responsibilities

• Prepare and submit inpatient and outpatient bills to insurance companies.
• Verify accuracy of billing documents and ensure timely submission.
• Coordinate with departments to resolve billing discrepancies.
• Maintain accurate records and assist in responses to queries.
• Support month-end reporting related to credit billing submissions.

Skills

Basic knowledge of billing

Proficient in MS Excel

Attention to detail

Good communication skills

Education

Minimum secondary school qualification (SPM)

Diploma in business administration or related field

Tools

MS Excel

Hospital information systems (HIS)

Job description

General Description

A Credit Admin Clerk (Submission Bill Team) is responsible for preparing, verifying, and submitting patient billing documents to third‑party payers to ensure timely and accurate revenue collection for the hospital. The role supports the hospital’s credit and billing processes by coordinating with clinical departments, finance, and external organizations such as insurance companies, corporate clients, and government agencies.

Job Description

Prepare, compile and submit inpatient and outpatient bills to insurance companies, corporate clients and other credit payers in accordance with contractual requirements.

Verify accuracy and completeness of billing documents, including medical reports, Guarantee Letters / Final Guarantee Letter, invoices and supporting documents.

Ensure timely submission of bills to avoid delays, rejections or revenue loss (submission targets within 5 days of patient visitation or date of Final Guarantee Letter).

Coordinate with wards, clinics, medical records, finance and cashier teams to resolve billing discrepancies efficiently.

Monitor the submission of bills through the Statement of Account (SOA) and Issued Bill Listing by Debtor. Investigate any unsubmitted bills, identify the reasons for non‑submission and ensure prompt submission to minimise rejected claims.

Maintain accurate records and filing systems for submitted bills and related documentation.

Assist in responding to queries from insurers, corporate clients and internal departments regarding submitted bills and billing documentation.

Fill in the delivery consignment note and send off the documents in a timely manner. Photocopy the consignment note and store it in a shared folder for reference. Key in the Send to Debtor (STD) date in a timely manner, with the date inputted as per the day of the documents being sent off.

Adhere to hospital policies, billing procedures and regulatory requirements.

Support month‑end reporting and audit activities related to credit billing submissions.

Perform other administrative duties as assigned by supervisors or management.

Job Requirement

Education: Minimum secondary school qualification (SPM) or diploma in business administration, finance or a related field.

Knowledge and Experience: Prior experience in hospital billing, credit administration or claims submission is an added advantage.

Skills & Competencies

• Basic knowledge of billing, credit control and accounts receivable.


• Familiarity with insurance claims (medical, corporate, panel clinics) is preferred.


• Good numerical accuracy and attention to detail.


• Proficient in MS Excel, Word and hospital information systems (HIS).


• Good communication and interpersonal skills.


• Ability to manage multiple tasks and meet deadlines.


• Basic understanding of confidentiality and patient data protection.