Patient Concierge & Clinic Experience Coordinator

KPJ Penang Specialist Hospital; Penang; On-site; MYR 22,000 - 36,000; Full time

Job summary

KPJ Penang Specialist Hospital is seeking a diligent front desk and patient services assistant. The role involves greeting patients, ensuring accurate registration, handling case notes, and maintaining a tidy and compliant clinic environment.

You will coordinate with departments to update hospital information, protect patient confidentiality, and support staff in daily operations. Candidates should be prepared to assist in various hospital processes, manage documentation, and ensure smooth

Responsibilities

• Greet customers upon arrival with a smile and maintain a neat appearance
• Handle patient registration with accurate demographics and new file creation
• Receive patients directed from Main Lobby and A&E with or without appointment
• Ensure all hospital information is up to date and patient confidentiality is preserved
• Maintain clinic safety and cleanliness, and assist in other clinics as needed
• Enter charges and inventory into the system and validate insurance/guarantee letters

Job description

KPJ Penang Specialist Hospital is seeking a diligent front desk and patient services assistant. The role involves greeting patients, ensuring accurate registration, handling case notes, and maintaining a tidy and compliant clinic environment.

You will coordinate with departments to update hospital information, protect patient confidentiality, and support staff in daily operations. Candidates should be prepared to assist in various hospital processes, manage documentation, and ensure smooth