Front Desk & Patient Care Concierge

KPJ Penang Specialist Hospital; Penang; On-site; MYR 36,000 - 58,000; Full time

Job summary

KPJ Penang Specialist Hospital in Penang, Malaysia invites applications for a clinic/administrative support role. You will greet patients, assist with registration, manage case notes, and ensure accurate documentation while upholding patient confidentiality and safety.

The position requires tidy presentation, strong attention to detail, and the ability to work with clinical staff across departments. Responsibilities include handling patient data, filing and archiving test results, and supporting

Qualifications

• Greeting patients with a smile and professional demeanor.
• Maintain neat grooming and clinic tidiness at all times.
• Handle patient registration and file creation accurately.
• Protect patient confidentiality and data privacy.
• Explain treatment steps and applicable charges to patients.

Responsibilities

• Greet all customers upon arrival with smile.
• Well groom and tidy.
• Receive patients directed from Main Lobby and A&E dept with or without appointment.
• Ensure registration is accurate (demographics, forms, new file).
• Keep hospital information up to date.
• Preserve patient rights and confidentiality.
• Ensure patient safety in and outside clinic.
• Collect and manage case notes ahead of appointments.
• File and archive test results promptly in the patient records.
• Document all transactions in the system and limit exposure to public.
• Chaperon male doctors during examinations of female patients.
• Adhere to ISO and accreditation standards and maintain records.
• Attend department meetings and participate in training.

Skills

Customer service

Confidentiality

Attention to detail

Data entry

Medical records handling

All-round administrative support

Job description

KPJ Penang Specialist Hospital in Penang, Malaysia invites applications for a clinic/administrative support role. You will greet patients, assist with registration, manage case notes, and ensure accurate documentation while upholding patient confidentiality and safety.

The position requires tidy presentation, strong attention to detail, and the ability to work with clinical staff across departments. Responsibilities include handling patient data, filing and archiving test results, and supporting