Clinic Receptionist & Patient Care Concierge

KPJ Penang Specialist Hospital; Penang; On-site; MYR 28,000 - 40,000; Full time

Job summary

KPJ Penang Specialist Hospital in Malaysia is seeking a patient services assistant to welcome visitors, assist with registration, and manage medical records. You will greet every customer with a smile, maintain a tidy clinic, and ensure all case notes and test results are filed promptly and securely.

You will uphold patient confidentiality, follow hospital policies and accreditation standards, and support doctors and staff by handling documentation, insurance verification, and daily operational

Responsibilities

• Greet all customers upon arrival with a smile
• Well groom and tidy
• Receive all patients directed from the Main Lobby and A&E dept with or without appointment
• Ensure registration is made accurately (patient demographic, preparation of forms and open a new file)
• All hospital info is up to date
• Preserve patient’s right and confidentiality
• Ensure the safety of the patient in the clinic and as anf when outside the clinic
• Request all case notes a day ahead of the appointment date
• Collect them on the appointment date at the Medical Record Library and return them all before clinic closed
• No case note is allowed to be kept in the clinic without approval from the superior in-charge
• All transactions of the case notes are to be documented and must not expose to the public
• Ensure the smooth operation of the clinic and keep the clinic tidy and clean at all time
• Explain clearly to patient before and after treatment care needed as well as charges incurred
• All test results like laboratory, ECG, X-ray and etc. are to be filed immediately into the appropriate case notes
• All doctor’s replies are to be sent out on the same day
• Enter all charges and inventory correctly into the system
• Validate all guarantee letters and insurance cards immediately before treatment is provided or before admission
• To chaperon a male doctor during examination of a female patient
• Aware of doctor’s on call list
• Prepare to be mobilized to assist in other clinics
• Give assistance to other CR when required
• Follow and abide by all rules and regulations of the issuance and transactions of Medical Certificate (MC) Book, and maintain the cycle of cold chain
• To compile and submit all statistical reports every end of the month
• To attend and participate in department meetings and briefing
• Responsible for self improvement by participating in training and courses
• Follow instructions from superiors
• To perform any other duties as required by management
• To carry out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994
• Participate actively in any other new service that is introduced
• Ensure compliance of Patient safety goals as recommended by World Alliance for Patient Safety
• Ensure the policies on Patient and times are followed
• Ensure all hospital policies and procedures and Hospital Accreditation are adhered to and records maintained
• Adopt the policies and procedures of ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, Malaysian Hospital Accreditation Standards and Joint Commission International Accreditation Standards

Job description

KPJ Penang Specialist Hospital in Malaysia is seeking a patient services assistant to welcome visitors, assist with registration, and manage medical records. You will greet every customer with a smile, maintain a tidy clinic, and ensure all case notes and test results are filed promptly and securely.

You will uphold patient confidentiality, follow hospital policies and accreditation standards, and support doctors and staff by handling documentation, insurance verification, and daily operational