Clinic Front Desk & Patient Registration Specialist

KPJ Healthcare Berhad; Kuala Lumpur; Vor Ort; MYR 20.000 - 31.000; Vollzeit

Zusammenfassung

KPJ Healthcare Berhad is seeking a Clinic Assistant to support outpatient registration across clinics in Malaysia. You will greet patients, collect demographics, prepare forms, and initiate new files while ensuring privacy and data accuracy.

You will also coordinate case notes, explain procedures to patients, and help manage charges and insurance-related documents, all while maintaining a courteous, efficient front-desk operation.

Qualifikationen

• Minimum: Preferably 1 year relevant working experience.
• Excellent communication and interpersonal skills.
• Ability to handle patient information with confidentiality.

Aufgaben

• Cordially receive all patients with or without appointment, which were directed from the Main Lobby, A&E and Special Diagnostic.
• Ensure registration is made accordingly (patient demographic, preparation of forms and mandatory open a file for new patient).
• Trace, bind, repair case notes under care as per work instruction and policies.
• Maintain confidentiality and safety of the patient at all times in the clinic, hospital and beyond.
• Ensure case notes are requested a day before appointment date.
• Collect and return case notes from Medical Record Library on appointment date, with no failures.
• Ensure activities are properly documented and do not expose to the public.
• Manage transactions related to clinic activities and protect information.

Kenntnisse

Communication skills

Customer service

Attention to detail

Jobbeschreibung

KPJ Healthcare Berhad is seeking a Clinic Assistant to support outpatient registration across clinics in Malaysia. You will greet patients, collect demographics, prepare forms, and initiate new files while ensuring privacy and data accuracy.

You will also coordinate case notes, explain procedures to patients, and help manage charges and insurance-related documents, all while maintaining a courteous, efficient front-desk operation.