Patient Care Coordinator | Front Desk & EMR Specialist

Wong Yiu Nam TCM Medical Centre; Petaling Jaya; On-site; MYR 24,000 - 42,000; Full time

Job summary

Wong Yiu Nam TCM Medical Centre in Petaling Jaya is seeking a Customer Care Executive/Assistant to warmly welcome patients, manage front desk operations, schedule appointments, and coordinate with practitioners to ensure smooth clinic workflow.

You will handle inquiries, process payments, maintain EMR records, keep supplies properly stored, and assist patients with product guidance while maintaining a clean waiting area. English and Mandarin skills are required; fresh graduates welcome.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year of experience in a customer service or administrative role.
• Able to speak in English and Mandarin.
• Fresh graduates are welcome to apply.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Welcome patients warmly and professionally.
• Manage front desk operations and schedule appointments efficiently.
• Confirm appointment details with patients.
• Address patient inquiries promptly and accurately.
• Direct calls to the appropriate department or individual.
• Maintain EMR records accurately and up-to-date.
• Handle patient payments, including cash and card transactions.
• Store and handle clinic supplies properly.
• Assist patients with product recommendations per practitioner guidance.
• Answer questions regarding TCM products and services.
• Maintain a clean, welcoming waiting area.
• Manage clinic calendar and smooth practitioner workflow.
• Perform basic administrative tasks such as photocopying and data entry.

Skills

Customer service

Front desk

Appointment scheduling

Verbal communication

English language

Mandarin language

EMR

Time management

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Wong Yiu Nam TCM Medical Centre in Petaling Jaya is seeking a Customer Care Executive/Assistant to warmly welcome patients, manage front desk operations, schedule appointments, and coordinate with practitioners to ensure smooth clinic workflow.

You will handle inquiries, process payments, maintain EMR records, keep supplies properly stored, and assist patients with product guidance while maintaining a clean waiting area. English and Mandarin skills are required; fresh graduates welcome.