Patient Concierge & Treatment Coordinator

Private Advertiser; Petaling Jaya; On-site; MYR 28,000 - 45,000; Full time

Job summary

Private Advertiser in Malaysia is seeking a front desk professional to manage reception, handle appointments and inquiries, and assist with treatment plan explanations and payment options. The role requires presenting a professional image and delivering strong customer service to patients, with a focus on maintaining excellent front-desk operations.

The candidate will coordinate scheduling and follow up with inquiries, ensuring smooth conversion of enquiries to appointments while upholding high

Qualifications

• Minimum Diploma in Business, Sales, Marketing or a related field.
• Sales/customer service experience, preferably in dental, medical or aesthetic industry.
• Fluent in spoken and written English & Bahasa Melayu.
• Confident, presentable and well-spoken.
• Strong communication and interpersonal skills.
• Sales-driven, proactive and target-oriented.
• Computer literate and able to work independently.

Responsibilities

• Manage reception, appointments, calls and WhatsApp enquiries.
• Welcome and assist patients professionally.
• Explain treatment plans, payment and payment options.
• Follow up with enquiries and patients.
• Coordinate appointments and support treatment conversion.
• Maintain excellent patient experience and front-desk operations.

Skills

Sales

Customer Service

Communication

Interpersonal Skills

Presentation

Education

Diploma in Business, Sales, Marketing or related field

Tools

Computer Literacy

Job description

Private Advertiser in Malaysia is seeking a front desk professional to manage reception, handle appointments and inquiries, and assist with treatment plan explanations and payment options. The role requires presenting a professional image and delivering strong customer service to patients, with a focus on maintaining excellent front-desk operations.

The candidate will coordinate scheduling and follow up with inquiries, ensuring smooth conversion of enquiries to appointments while upholding high