Customer Care Executive/Assistant (based at SS2)

Wong Yiu Nam TCM Medical Centre; Petaling Jaya; On-site; MYR 24,000 - 42,000; Full time

Job summary

Wong Yiu Nam TCM Medical Centre in Petaling Jaya is seeking a Customer Care Executive/Assistant to warmly welcome patients, manage front desk operations, schedule appointments, and coordinate with practitioners to ensure smooth clinic workflow.

You will handle inquiries, process payments, maintain EMR records, keep supplies properly stored, and assist patients with product guidance while maintaining a clean waiting area. English and Mandarin skills are required; fresh graduates welcome.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year of experience in a customer service or administrative role.
• Able to speak in English and Mandarin.
• Fresh graduates are welcome to apply.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Welcome patients warmly and professionally.
• Manage front desk operations and schedule appointments efficiently.
• Confirm appointment details with patients.
• Address patient inquiries promptly and accurately.
• Direct calls to the appropriate department or individual.
• Maintain EMR records accurately and up-to-date.
• Handle patient payments, including cash and card transactions.
• Store and handle clinic supplies properly.
• Assist patients with product recommendations per practitioner guidance.
• Answer questions regarding TCM products and services.
• Maintain a clean, welcoming waiting area.
• Manage clinic calendar and smooth practitioner workflow.
• Perform basic administrative tasks such as photocopying and data entry.

Skills

Customer service

Front desk

Appointment scheduling

Verbal communication

English language

Mandarin language

EMR

Time management

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Customer Care Executive/Assistant (based at SS2)

Welcome patients warmly and professionally.

Manage front desk operations with schedule appointments efficiently, coordinating with patients and practitioners.

Confirm appointment details with patients.

Address patient inquiries promptly and accurately.

Direct calls to the appropriate department or individual as needed.

Keep accurate patient records in our electronic medical records (EMR) system.

Ensure patient information is up-to-date and correctly entered.

Handle patient's payments, including cash and credit card transactions.

Ensure proper storage and handling of all clinic supplies.

Assist patients with product recommendations based on practitioner guidance.

Answer patient questions regarding TCM products and services.

Maintain a clean and welcoming environment for patients in the waiting area.

Manage clinic calendar, scheduling appointments for practitioners and ensuring smooth workflow.

Perform basic administrative tasks like photocopying, filing, and data entry.

Requirements

High school diploma or equivalent preferred.

Minimum 1 year of experience in a customer service or administrative role.

Able to speak in English and Mandarin.

Fresh graduate are welcome to apply.

Strong organizational and time management skills.

Excellent communication and interpersonal skills, with the ability to build rapport with patients.

Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Ability to learn and adapt to new procedures and software.

Positive attitude and a passion for traditional Chinese medicine (a plus!).

Ensure proper storage and handling of all clinic supplies.

Able to work at SS2, Petaling Jaya