Customer Care Executive

Klinik Pergigian D. Dentist; Kuching; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Annual Leave

OT pay

EPF, SOCSO & EIS contributions

Medical and dental benefits

Supportive work environment

Job summary

Klinik Pergigian D. Dentist is seeking a friendly, professional Customer Care Executive to join our growing dental clinic in Malaysia. The role involves handling patient enquiries via phone, WhatsApp, and walk-ins, scheduling appointments, registering patients, and managing billing with a focus on delivering excellent service.

Fluent English and Malay are required, with Mandarin a plus. A positive, organized team player with strong communication is essential for a smooth patient experience and

Qualifications

• Fluent in English and Malay (spoken and written).
• Ability to speak Mandarin will be an added advantage.
• Customer-service oriented with a positive attitude.
• Responsible, organized, and able to multitask.
• A strong team player.
• Prior experience in customer service or clinic setting is an advantage.

Responsibilities

• Attend to patient enquiries via phone, WhatsApp, and walk-ins.
• Schedule and manage appointments efficiently.
• Register patients and maintain accurate records.
• Handle billing, payments, and basic administrative duties.
• Provide excellent customer service and ensure a smooth patient experience.
• Coordinate with dentists and clinic staff to ensure daily operations run smoothly.

Skills

Pleasant personality

Communication skills

Team player

Multitasking

Customer service

Job description

We are a growing and patient-focused moderna aesthtic dental clinic looking for a friendly, professional, and proactive Customer Care Executive to join our team.

Job Responsibilities:

Attend to patient enquiries via phone, WhatsApp, and walk-ins

Schedule and manage appointments efficiently

Register patients and maintain accurate records

Handle billing, payments, and basic administrative duties

Provide excellent customer service and ensure a smooth patient experience

Coordinate with dentists and clinic staff to ensure daily operations run smoothly

Job Requirements:

Fluent in English and Malay (spoken and written)

Ability to speak Mandarin will be an added advantage

Pleasant personality with strong communication skills

Customer-service oriented with a positive attitude

Responsible, organized, and able to multitask

A strong team player

Prior experience in customer service or clinic setting is an advantage

Working Hours:

6 days per week (including weekends, based on roster)

Annual Leave (AL)

Overtime (OT) pay

EPF, SOCSO & EIS contributions

Medical and dental benefits

Supportive and friendly working environment