Patient Care Coordinator

NUCLEUS CHIROPRACTIC; Puchong; On-site; MYR 33,000 - 47,000; Full time

Job summary

NUCLEUS CHIROPRACTIC in Malaysia seeks a responsible Patient Care Coordinator to support daily operations in a fast-paced chiropractic clinic. You will manage appointments, handle inquiries, educate patients on care plans, and ensure accurate records while maintaining a clean, professional environment.

Strong communication, organization, and reliability are essential, with weekend availability and willingness to follow structured systems and clinic protocols.

Qualifications

• Fluent in English and Bahasa Malaysia; Tamil/Mandarin is a plus but not required.
• Comfortable using WhatsApp, computers, and basic software systems.
• Able to multitask in a fast-paced environment.
• Strong sense of responsibility, punctuality, and accountability.

Responsibilities

• Ensure the clinic is opened on time daily and ready for operations.
• Coordinate daily schedule to minimize waiting time and gaps.
• Handle calls, WhatsApp inquiries, and appointment confirmations.
• Perform patient follow-ups (missed appointments, reminders, progress check-ins).
• Maintain accurate patient records and update systems consistently.
• Handle billing, payments, and treatment package tracking.
• Educate patients on care plans and visit schedules.
• Ensure clinic cleanliness and professional presentation at all times.
• Support basic admin or marketing tasks when required.

Skills

Fluent English

Fluent BM

Tools

WhatsApp

Computer basics

Clinic software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are a growing chiropractic clinic seeking a responsible and focused Patient Care Coordinator to support daily operations. This role requires strong communication, organization, and the ability to manage a fast-paced clinical environment.

Key Responsibilities:

Ensure the clinic is opened on time daily and ready for operations (critical responsibility).

Coordinate daily schedule to minimize waiting time and gaps.

Handle calls, WhatsApp inquiries, and appointment confirmations

Perform patient follow-ups (missed appointments, reminders, progress check-ins).

Maintain accurate patient records and update systems consistently.

Handle billing, payments, and treatment package tracking.

Educate patients on care plans and visit schedules.

Ensure clinic cleanliness and professional presentation at all times.

Support basic admin or marketing tasks when required.

Requirements:

Fluent in English & BM (Tamil and/or Mandarin is an advantage but not necessary)

Comfortable using WhatsApp, computers, and basic software systems.

Able to multitask in a fast-paced environment.

Strong sense of responsibility, punctuality, and accountability.

Reliable and consistently punctual (must be able to open the clinic on time).

Good interpersonal skills and patient handling ability.

Willing to follow structured systems and clinic protocols.

Prior experience in clinic / healthcare / customer service preferred but not mandatory.

Able to work on weekends.

Proactive and able to work without constant supervision.

Responsive and responsible with communication.

Able to maintain consistency and reliability in daily operations.

Willingness to commit long-term is preferred.

Supportive, professional and friendly work environment.

Working Hours

5 working days per week.

2 days off (Monday + 1 weekday on rotational basis).

Clinic Hours:

Tuesday – Friday: 9:00 AM – 7:00 PM (1-hour break)

Saturday & Sunday: 9:00 AM – 4:00 PM (1-hour break)

May close earlier on days with no appointments.