Clinic Assistant

Beacon Hospital Sdn Bhd; Selangor; On-site; MYR 20,000 - 31,000; Full time

Job summary

Beacon Hospital Sdn Bhd is seeking a Clinic Assistant to support daily clinic operations and patient care. The role involves coordinating patient flow, updating records, and assisting with tests and referrals in a hospital setting.

The ideal candidate will have a minimum SPM or a Diploma in a relevant field, plus 2 years of clinic experience, and will contribute to a safe, patient-centered environment.

Qualifications

• Minimum SPM certificate with passes in all subjects or a Diploma in a relevant field.
• At least 2 years of experience as a Clinic Assistant in a hospital or clinic.

Responsibilities

• Provides safe and effective quality care to all patients in accordance with safety policies and nursing competencies.
• Acts as a chaperon when required.
• Ensures smooth running of the assigned clinic and maintains cleanliness of clinic and equipment.
• Updates consultants census daily and handles reminders for patient appointments.
• Coordinates laboratory tests, referrals, and diagnostic procedures; processes medication orders.
• Answers telephone inquiries and prepares patient medical records.
• Maintains patient data records for evaluation and health insurance purposes.
• Guides patients through the clinic's facilities and procedures.
• Performs ad hoc tasks as assigned by supervisor or management.
• Observes safety, privacy and confidentiality, and adheres to accreditation standards.
• Manages stock using hospital system and ensures accurate patient care charges.

Skills

Clinic Assistant experience

Education

SPM certificate

Diploma in relevant field

Job description

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• Provides safe and effective quality care to all patients in a manner that meets standard safety policy and nursing competencies.
• Acts as chaperon whenever required.
• Ensures smooth running of the assigned clinic as required.
• Maintains cleanliness of clinic and all equipment adhering all policies including Infection Control Policies.
• Update individual consultants census on daily basis
• Make a reminder call along with reminder message to patient a day before to confirm the patient’s appointment
• Coordinate laboratory tests, specialist referrals, and/or diagnostic procedures; medication orders and etc. for patients
• Answer telephone enquiries from patient and customers
• Preparing patient Medical Record by obtaining personal and health information.
• Maintaining patient data records for evaluation and health insurance purposes.
• Guiding patients through the clinic's various facilities and procedures.
• Performs miscellaneous job-related duties as assigned

Quality Improvement and Risk Management

• Observes and reports near miss, incidents, accidents and work-related illness.
• Promotes care and upholds patient and family’s right in relation to safety, privacy and confidentiality.
• Adheres to accreditation standards.

Resource Management and Data Entry

• Effective use of medical consumables / stationery in order to reduce wastage.
• Effective stock management inventory as per departmental requirements to ensure adequate supply.
• Performs accurate patient care charges.
• Ensures proper documentation and data entry using hospital system.
• Performs ad hoc task assigned by superior or management whenever required.

Customer Service

• Collaborate effectively with other team members, doctors and other departments through professionalism, effective communication and good customer services.

Working Hours

Monday-Friday (7.30am-5pm / 8.30am-6pm) & Saturday halday (7.30am-1pm)

Saturday allowance provided

Requirement

• 1-Minimum SPM certificate with a pass in all subjects or Diploma holder in releavant field
• 2- Experience as a Clinic Assistant in a Hospital or Clinic