Clinic Assistant

Oncocare Medical Pte Ltd.; Selangor; On-site; MYR 30,000 - 42,000; Full time

Job summary

Jora Malaysia provides safe and quality care to all patients in line with safety policies and nursing competencies. The clinic runs smoothly under assigned supervision and adheres to infection control policies.ttes

Responsibilities include handling patient inquiries, coordinating lab tests and referrals, preparing medical records, assisting with insurance letters, and guiding patients through facilities. Strong communication and teamwork are essential; Mandarin is an advantage.

Qualifications

• Good communication and interpersonal skills.

Responsibilities

• Provide safe and effective patient care per safety policies and nursing competencies.
• Answer telephone enquiries from patients and customers.
• Coordinate laboratory tests, referrals, and diagnostic procedures.
• Prepare patient medical records with accurate personal and health information.
• Assist with insurance guarantee letter applications.
• Guide patients through clinic facilities and procedures.
• Manage inventory to ensure adequate supplies per department.
• Perform accurate patient care charges and data entry in hospital system.

Skills

Communication skills

Multitasking

Empathy

Patient service

Teamwork

Education

SPM or equivalent

Diploma/Bachelor's noted

Tools

Hospital information system

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Provides safe and effective quality care to all patients in a manner that meets standard safety policy and nursing competencies.

Ensures smooth running of the assigned clinic as required.

Maintains cleanliness of clinic and all equipment adhering all policies including Infection Control Policies.

Make a reminder call along with reminder message to patient a day before to confirm the patient's appointment

Answer telephone enquiries from patient and customers

Coordinate laboratory tests, specialist referrals, and/or diagnostic procedures; medication orders and etc. for patients

Preparing patient Medical Record by obtaining personal and health information.

Assist patient on insurance guarantee letter application.

Guiding patients through the clinic's various facilities and procedures.

Effective stock management inventory as per departmental requirements to ensure adequate supply.

Performs accurate patient care charges.

Ensures proper documentation and data entry using hospital system.

Proficiency in Mandarin is an advantage to liaise with Mandarin-speaking patients.

Requirement:

Minimum SPM qualification, candidates with Diploma or bachelor's degree are also encouraged to apply.

Fresh graduates are encouraged to apply.

Good communication and interpersonal skills, with the ability to handle patient enquiries professionally.

Basic understanding of healthcare processes or willingness to learn.

Able to manage multiple tasks, prioritize urgent enquiries, and meet response timelines.

Empathetic, patient-focused, and able to maintain confidentiality at all times.

Proficient in basic computer skills, email communication, and record keeping.

Strong organizational skills and ability to work effectively with healthcare teams.

Able to work on Saturday (Alternate - maximum twice a month).