Customer Service Executive

Chirozone Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Training Provided

Company Trip

Free Chiropractic & Physiotherapy

Allowance Provided

Annual Leave

EPF

SOCSO

EIS

Job summary

Jora Malaysia is seeking a friendly and professional Front Desk/Receptionist to greet patients, manage appointments and handle inquiries. You will coordinate schedules for chiropractors and therapists, process payments, and maintain a welcoming reception area.

Candidates should have excellent communication and interpersonal skills, be able to multitask in a fast-paced environment, and speak English and Bahasa Malaysia; Mandarin is a bonus.

Qualifications

• Minimum SPM or diploma qualification.
• Excellent communication and interpersonal skills.
• Proficiency in basic computer applications.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong customer service orientation with a friendly and helpful demeanour.
• Reliable and punctual with a strong work ethic.
• Previous experience in a customer-facing role is a must.
• Conversational English and Bahasa Malaysia.
• Mandarin-speaking ability is an added advantage.
• Own transport preferred.
• Able to work full-time
• Weekend availability is required.
• Weekly off day will be on a weekday.
• Not suitable for candidates looking for internship or part-time work.

Responsibilities

• Greet and assist patients warmly and professionally
• Respond to WhatsApp messages, phone calls and general enquiries
• Explain basic clinic services and help patients arrange suitable appointments
• Manage chiropractors’ and physiotherapists’ appointment schedules
• Coordinate appointments efficiently to maintain smooth patient flow
• Follow up with patients regarding appointments when required
• Assist with patient registration and updating patient information
• Process payments and issue receipts
• Check prepaid packages and remaining treatment sessions
• Assist with rescheduling, cancellations and waiting-list arrangements
• Communicate closely with chiropractors, physiotherapists and other team members
• Support day-to-day front desk and clinic operations
• Maintain a clean, organised and welcoming reception area
• Assist with simple administrative duties
• Occasionally assist with simple social media posting or clinic activities when required

Skills

Communication

Interpersonal skills

Computer literacy

Multitasking

Customer service

Punctuality

Experience in customer-facing role

English language

Bahasa Malaysia

Mandarin (advantage)

Own transport

Full-time

Weekend availability

Education

SPM or Diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Excellent communication and interpersonal skills.

Proficiency in basic computer applications.

Ability to multitask and work efficiently in a fast-paced environment.

Strong customer service orientation with a friendly and helpful demeanour.

Reliable and punctual with a strong work ethic.

Previous experience in a customer-facing role is a must.

Conversational English and Bahasa Malaysia

Mandarin-speaking ability is an added advantage

Own transport preferred

Able to work full-time

Able to work 5.5 days per week during probation

Weekend availability is required

Weekly off day will be on a weekday

Not suitable for candidates looking for internship or part-time work

Requirement

• Minimum SPM or Diploma qualification
• Excellent communication and interpersonal skills.
• Proficiency in basic computer applications.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong customer service orientation with a friendly and helpful demeanour.
• Reliable and punctual with a strong work ethic.
• Previous experience in a customer-facing role is a must.
• Conversational English and Bahasa Malaysia
• Mandarin-speaking ability is an added advantage
• Own transport preferred
• Able to work full-timeAble to work 5.5 days per week during probation
• Weekend availability is required
• Weekly off day will be on a weekday
• Not suitable for candidates looking for internship or part-time work

Responsibility

• Greet and assist patients warmly and professionally
• Respond to WhatsApp messages, phone calls and general enquiries
• Explain basic clinic services and help patients arrange suitable appointments
• Manage chiropractors’ and physiotherapists’ appointment schedules
• Coordinate appointments efficiently to maintain smooth patient flow
• Follow up with patients regarding appointments when required
• Assist with patient registration and updating patient information
• Process payments and issue receipts
• Check prepaid packages and remaining treatment sessions
• Assist with rescheduling, cancellations and waiting-list arrangements
• Communicate closely with chiropractors, physiotherapists and other team members
• Support day-to-day front desk and clinic operations
• Maintain a clean, organised and welcoming reception area
• Assist with simple administrative duties
• Occasionally assist with simple social media posting or clinic activities when required

Benefits

• Training Provided
• Company Trip
• Free Chiropractic & Physiotherapy Treatment
• Allowance Provided
• Annual Leave
• EPF
• SOCSO
• EIS