Part Time Sales Associate (Berjaya Times Square, KL)

Clarks; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Job summary

Clarks is seeking a customer-focused sales associate in Kuala Lumpur to deliver product demonstrations and educate customers on brand values. You will drive sales targets, maintain merchandising standards, and ensure smooth POS transactions while delivering outstanding service to shoppers across the store.

The role requires strong communication, English and Bahasa Malaysia fluency, and basic knowledge of retail operations.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin a plus.
• Basic knowledge of the retail operating environment.
• Retail management and store operation concepts.
• Footwear industry familiarity.
• Basic visual merchandising principles.
• Housekeeping and store upkeep.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand and product information.
• Explain promotions and incentives to educate customers to buy.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Record sales accurately via the point-of-sale system.
• Replenish shelves and follow visual merchandising guidelines.
• Keep areas neat and return items to correct locations.
• Provide excellent service to customers and vendors.
• Conduct stock checks and periodic stock counts as instructed.

Skills

Communication skills

Customer engagement

Self-discipline

English

Bahasa Malaysia

Mandarin (bonus)

Education

SPM level

Tools

POS/Cashier system

Microsoft Office

Job description

Responsibilities

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

Results

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to engage general consumers
• Self-disciplined