Full Price - Part Time Sales Associate (Mid Valley, KL)

Clarks; Kuala Lumpur; On-site; MYR 25,000 - 33,000; Full time

Job summary

Clarks Malaysia is seeking a customer-oriented retail sales representative for our Kuala Lumpur store. You will demonstrate products, engage customers, and explain promotions to drive sales while upholding brand standards and visual merchandising guidelines.

The role requires SPM level education, fluency in English and Bahasa Malaysia (Mandarin a plus), and solid communication skills. Prior retail experience is advantageous; opportunities for growth are available.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.

Responsibilities

• Demonstrate and explain products to persuade customers.
• Identify interested customers and provide brand information.
• Articulate promotions and incentives to educate customers about purchasing options.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell opportunities when they arise.
• Ensure records of sale via the point-of-sale system.
• Replenish shelves and follow visual merchandising guidelines.
• Perform general housekeeping and restore items to correct locations.
• Provide excellent service to customers and vendors.
• Perform stock checks and stock counts as instructed.
• Execute visual merchandising guidelines.
• Observe punctuality and grooming standards.
• Ensure store security and report breaches where necessary.
• Attend to customers' feedback/complaints and escalate when needed.

Skills

Good communication

Customer engagement

Self-discipline

Education

SPM level

Tools

POS system

MS Excel

MS Word

Job description

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to escal…
• Self-disciplined