Part-Time Sales Associate (Avenue K)

Clarks Outlet; Kuala Lumpur; In loco; MYR 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

Clarks Outlet in Kuala Lumpur is seeking a customer-focused Retail Sales Associate to demonstrate products, educate customers and drive sales targets. You will deliver excellent service, manage stock and merchandising, and maintain store standards in a fast-paced environment.

Ideal candidates are fluent in English and Bahasa Malaysia, with basic retail knowledge and strong communication skills. Prior experience in footwear retail is a plus, and reliability is essential.

Competenze

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear industry experience.
• Basic visual merchandising.
• Housekeeping.

Mansioni

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide them with brand and product information.
• Articulate promotions and incentives to educate/persuade customers to consider purchasing products.
• Deliver sell-through to meet personal sales targets.
• Replenish shelves and ensure adherence to visual merchandising guidelines.
• Perform stock checks and stock counts on a periodic basis, or as instructed.
• Provide excellent service to customers and vendors.
• Observe punctuality and proper grooming standards.

Conoscenze

Customer service

Communication

Self-discipline

Retail knowledge

Footwear industry

Visual merchandising

English language

Bahasa Malaysia

Mandarin

Cashier skills

Formazione

SPM level education

Strumenti

POS system basics

Microsoft Office

Descrizione del lavoro

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and upscale, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined