Part-Time Sales Associate (Avenue K)

Clarks; Kuala Lumpur; In loco; MYR 22.000 - 36.000; Tempo pieno

Descrizione del lavoro

Clarks in Kuala Lumpur is seeking a store associate to demonstrate and promote products, engage customers, and maintain brand standards. You will identify interested buyers, explain promotions, and upsell where possible.

Responsibilities include accurate sales recording, shelf replenishment, and upholding visual merchandising guidelines. The role requires fluent English and Bahasa Malaysia (Mandarin a plus), with a focus on punctuality, grooming, and excellent customer service.

Competenze

• SPM level education required.
• Fluent in English and Bahasa Malaysia; Mandarin preferred.
• Retail experience or basic understanding of retail environment is a plus.

Mansioni

• Demonstrate and explain products to persuade customers to purchase.
• Identify qualified customers and provide product information.
• Deliver promotions and incentives to encourage purchases.
• Meet personal sales targets and contribute to team goals.
• Perform up-sell and cross-sell when opportunities arise.
• Record sales in the POS system accurately.
• Replenish shelves and maintain visual merchandising.

Conoscenze

Communication skills

Customer engagement

Self-discipline

Punctuality & grooming

Formazione

SPM level

Strumenti

Microsoft Office

POS / cashiering system

Descrizione del lavoro

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and upscale, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined