Part-Time Sales Associate (AEON Tebrau)

Clarks; Johor Bahru; On-site; MYR 36,000 - 54,000; Full time

Job summary

Clarks is seeking a Customer Sales Associate in Malaysia to demonstrate products, assist customers, and achieve sales targets. You will handle POS transactions, maintain displays, and provide excellent service to shoppers and vendors.

The role emphasizes punctuality, grooming, and adherence to store guidelines in a footwear retail environment. Fluent English and Bahasa Malaysia are required; Mandarin is a plus.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear industry
• Basic visual merchandising
• Housekeeping

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide product information.
• Articulate promotions and incentives to educate/persuade purchases.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Maintain records of sale via the POS system.
• Replenish shelves and follow visual merchandising guidelines.
• Provide excellent service to customers and vendors.
• Attend to customer feedback/complaint and upscale where necessary.
• Observe punctuality and proper grooming standards.
• Ensure store security and report breaches when necessary.

Skills

Communication

Self-discipline

Engage customers

Basic MS Office

Sales follow-up

Visual merchandising

Education

SPM level

Tools

POS system

Microsoft Word

Microsoft Excel

Job description

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and upscale, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined