Part-Time Guest Experience Specialist

TGV CINEMAS SDN BHD; Rawang; On-site; MYR 10,000 - 15,000; Part time

Job summary

TGV Cinemas SDN BHD invites applications for a Part Time Customer Relations Officer at TGV Aeon Rawang. You will assist guests with tickets, seating, and directions, answer questions about movies and promotions, and help promote the brand on social media.

You will help keep the cinema tidy and welcoming, handle feedback, monitor online interactions, and follow up to ensure guest satisfaction. The role offers flexible shifts, including weekends and public holidays, and a friendly, people‑oriented

Qualifications

• Customer service experience is a plus.
• Friendly and good at talking to people.
• Able to solve problems calmly.
• Basic computer and mobile app skills.
• Familiar with social media platforms (Facebook, Instagram, TikTok).
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Customer Service: greet, assist guests with tickets, seating, and directions.
• Answer questions about movies, show times, and promotions.
• Handle complaints politely and find quick solutions.

Skills

Customer service

Friendly communication

Problem solving

Basic computer skills

Social media familiarity

Flexible shifts

Job description

TGV Cinemas SDN BHD invites applications for a Part Time Customer Relations Officer at TGV Aeon Rawang. You will assist guests with tickets, seating, and directions, answer questions about movies and promotions, and help promote the brand on social media.

You will help keep the cinema tidy and welcoming, handle feedback, monitor online interactions, and follow up to ensure guest satisfaction. The role offers flexible shifts, including weekends and public holidays, and a friendly, people‑oriented